How to Report on Which Promo Code a Customer Used in Altru
A partner newsletter goes out with a code for $5 off admission. Three weeks later the marketing director asks a simple question: how many people used it, and who were they? It sounds like a two-minute query. In Altru it often isn’t, and knowing why saves a lot of digging. The short version Altru reliably
How to Email All Registrants of an Event in Altru
The lecture speaker’s flight is delayed and the start time needs to move by an hour. Or the garden tour is now meeting at the north gate. Either way, you need to reach every person registered for that one event, today, and you want to do it from the data you already have in Altru.
How to Run Black Friday Online Discount Codes in Altru
A Black Friday code looks simple from the outside: type it in, the price drops. Behind it in Altru sits a discount, the rules for what it applies to and when, and the reporting you’ll want in December when someone asks whether the sale was worth it. Get those three right before the code goes
Collecting Children’s Names and Birthdates on Altru Membership Forms
A family membership that says “2 adults + children” tells you almost nothing about the kids. You can’t send a birthday card, invite eight-year-olds to the right camp, or check whether a “child” on the card is now 19 and should be on an adult level. Getting those names and birthdates into Altru at the
How to Send Separate Renewal Notices for Upper-Level Altru Members
A Family member and a Director’s Circle member probably shouldn’t get the same renewal letter. One probably joined at the admissions desk to save on a couple of visits. The other is a donor who expects a note that mentions the curator breakfast, the reciprocal benefits, and the tax-deductible portion of their gift. Sending both
How to Offer Auto-Renewing and Monthly Memberships in Altru
“Auto-renewing membership” means different things to different people on a membership team. Before you change anything in Altru, get agreement on which of these you actually want to sell, because each one is set up and supported differently: Annual auto-renew: the member pays once a year, and the card on file is charged again when
How to Customize Altru E-Ticket Templates (and Where They Fall Short)
An e-ticket gets more attention than almost anything else you send. Guests open it in the parking lot, hand their phone to a scanner, and screenshot it for the rest of the family. Yet many Altru e-tickets still look like the default: a logo, a barcode, a block of merge fields, and very little that
How to Report Names and Emails From Altru Web Form Sales
Someone in marketing asks for “everyone who bought tickets online last month, with their email.” It sounds like a five-minute job. In Altru it can turn into an afternoon, because the information is there but spread across the order, the constituent record, and the way your web forms create records. This guide covers where the
How to Reset a Password in Altru (Staff and Patron Accounts)
“I can’t get into Altru” can mean two very different problems. One is a staff member who can’t sign in to the Altru application itself. The other is a member or donor who can’t log in to their online account on your website to renew or buy tickets. The fixes don’t overlap much, so start
Digital Membership Cards for Altru: Apple and Google Wallet
Members already carry their phones to the gate. Their plastic or printed membership card is in a drawer at home, or it went through the wash. A card that lives in Apple Wallet or Google Wallet fixes that, and it also gives your organization a small, permanent spot on the member’s phone that shows their
How to Email Tickets from Altru Daily Sales and Advance Sales
A caller books four tickets for Saturday’s 11:00 entry. Your phone agent takes the card, completes the order in Advance Sales, and then has to answer one question: “How do I get my tickets?” If the answer is “pick them up at will call,” you’ve just added someone to the will-call line on their visit
How to Report on Appeal Mailing Results in Altru, Including Online Gifts
The year-end letter went out to 4,000 households. The board wants to know what it raised. You run the appeal report, and the number looks low. Then someone from development mentions three donors who said they “gave online after getting the letter.” Those gifts are in Altru. They just aren’t in the report. Appeal reporting
See it in action
Get started with Social Good Software
Book a demo to see Social Good Software in action for Altru.
Book a Demo