Social Good Software
How to Fix Altru Web Form Registration Problems, Symptom by Symptom
“I tried to sign up for the summer camp and it wouldn’t let me.” When a message like that reaches your inbox, it could be any of five problems. In Altru, a registration web form sits on top of program or event setup, pricing, capacity, constituent matching and the payment processor. A break in any
Why Altru Shows an Error After an Event Ticket Purchase
The guest picks a date, enters their card, clicks to pay, and lands on an error page. Ten minutes later they email you asking whether they have tickets. Sometimes they do. Sometimes they have two sets. Sometimes they have nothing and their bank shows a pending charge anyway. An error after an Altru event ticket
Why Altru Web Forms Fail When Someone Registers a Second Time
The pattern is familiar. A parent signs up for summer camp in March without a hitch. In May they come back to add a second session, or register a sibling, and the Altru web form throws an error. A brand-new visitor fills in the same form a minute later and gets through fine. Since the
How to Troubleshoot Vague Error Messages in Blackbaud Altru
“An error has occurred.” No record named, no field highlighted, no hint about what to do next. Anyone who has run Altru for a while has seen some version of that message, usually in the middle of a membership sale or a query that worked fine yesterday. A vague message doesn’t mean the cause is
Why Altru Receipt Printing Is Delayed and How to Find the Cause
The sale is done, the card went through, and everyone at the counter is staring at a receipt printer that isn’t doing anything. Five seconds feels long. Twenty seconds starts a line. When receipts lag in Altru, the cause is almost never one thing, and the fastest way to fix it is to figure out
Why Altru Displays Incorrectly in Chrome (and How to Fix It)
Overlapping fields, buttons pushed off the edge of the screen, a grid that won’t scroll, a form that renders half blank. When Altru suddenly looks wrong in Chrome, it’s tempting to assume Blackbaud broke something. Sometimes that’s true. More often the cause is on the workstation: a zoom level, an extension, a stale cache, or
Why Altru Printing Breaks in Chrome and How to Fix It
Printing worked yesterday. This morning the receipt comes out tiny, the report opens a blank tab, or the ticket printer spits out half a page. Nobody changed anything in Altru, and that’s usually the clue: when Altru printing breaks suddenly in Chrome, the cause is almost always on the browser or workstation side, not in
Altru Reports Not Loading? How to Tell an Outage From a Local Problem
You click a report in Altru and nothing happens. Or the spinner runs for two minutes and then you get a blank frame, a generic error, or a timeout. The rest of Altru seems fine: you can look up constituents, ring up a sale, open a membership. Only reports are broken. That pattern is common,
When Altru Is Down: Keeping Admissions and Guest Services Running
The line is out the door, the register screen is spinning, and someone at the front desk asks the question nobody planned for: “Do we just let people in?” An Altru outage can be short, but you still need an answer ready before it happens. Here’s how to set one up. The plan below is
How to Tell Patrons About a Blackbaud Data Breach: A Guide for Altru Orgs
When a vendor that holds your constituent data reports a security incident, the hardest part usually isn’t the technical review. It’s deciding what to tell members, donors, and visitors, and when. Say too little and you look evasive. Say too much before the facts are settled and you end up correcting yourself in public. The
