Social Good Software
How to Change Banks in Altru: Settlements, Deposits, and GL Mapping
Your finance office opened accounts at a new bank and wants everything moved over by the first of the month. In Altru, “changing banks” isn’t one setting. Money touches at least three places: where card payments settle, how revenue is recorded and deposited inside Altru, and how it posts to your general ledger. Each one
Where to Find Altru Release Notes and Update Information
Altru is hosted by Blackbaud, so you don’t install updates yourself. They arrive on Blackbaud’s schedule, and you usually find out one of two ways: someone read the announcement ahead of time, or a staff member notices on Monday morning that a screen looks different. This guide is about making sure it’s the first one.
How to Find the Newest Altru Knowledgebase Articles
Blackbaud’s Knowledgebase is built for searching, not browsing. Type in an error message or a task and you’ll usually find something useful. Try to answer a different question, like “what has Blackbaud published about Altru lately?”, and it gets harder. Search results are ranked by relevance, so a fix posted last week can sit below
How to Get Faster Help from Blackbaud Altru Support
You open a support case on a Tuesday because the daily sales batch won’t commit. By Thursday you’ve answered the same clarifying question twice, the case has been reassigned, and someone on your team is asking whether it’s worth calling at all. Anyone who has administered Altru for a few years has lived some version
Why Altru Program Registration Payments Don’t Show on the Constituent
A parent calls to ask for a receipt for last month’s summer camp. You open her constituent record in Altru, and there’s nothing. The camp shows up in the program roster and in the day’s sales, but her record has no payment. Somewhere between the sale and the constituent, the payment ended up somewhere else.
Why Credit Card Transactions Aren’t Completing in Altru
“The card didn’t go through” can describe four or five very different failures. The card might have been declined by the bank. The payment screen might have hung before it ever reached the processor. The charge might have succeeded while Altru never saved the sale. Or the sale saved and the cashier didn’t realize it.
Registration Tabs Missing on a New Altru Program: What to Check
You set up a new program for a summer camp, a lecture series, or a members’ class. The older programs in your list show registration and registrant tabs where you can see who’s signed up and what information they gave. The new one doesn’t. Same database, same login, and the tabs simply aren’t there. This
Why the Web Tab Is Missing in Altru (and How to Get It Back)
You log in to Altru to fix a web form, and the Web area you used last week isn’t in the navigation. Or a new coordinator says they can’t find it at all, even though you’re looking at it on your own screen. That second case is the useful clue: when one person sees it
Why Altru Web Form Links Go Down, and How to Tell What Broke
The first sign is usually an email from a would-be visitor: “Your ticket link is broken.” You click it yourself and get an error page, a spinning loader, or a form that loads but won’t take a payment. Nobody on staff changed anything, and there’s no notice anywhere explaining why. Web form links in Altru
Altru Web Form Autofill Putting Email in the ZIP Field: Causes and Fixes
You open a new constituent record from an online membership purchase and the ZIP code reads jane@example.com. The address is otherwise fine. Nobody typed that on purpose. The browser’s autofill did it, and the web form accepted it. This one is frustrating because the cause sits between two things you don’t fully control: how the
