How-to
How Altru Splits Revenue When You Apply Tickets to a Membership
A family of four pays $80 at the admissions desk, spends the morning on site, and stops back at the desk on the way out to buy a $150 family membership. Your policy says today’s admission counts toward the membership, so they pay $70 more. Simple at the counter. The harder question shows up later,
How to Change the Date on a Group Sales Payment in Altru
A school mails a deposit check for a spring field trip. It sits in the group sales coordinator’s inbox for a week, and when it finally gets applied to the reservation, the payment ends up dated the day it was keyed in, not the day the check arrived or was deposited. Finance reconciles against the
Showing Member Photos in Altru Daily Sales: What Works at the Desk
A member walks up with a card that says “Dual Household,” two adults, and no ID. The cashier finds the record in Daily Sales, sees two names, and has to decide in a few seconds whether the person standing there is one of them. A photo on the screen would settle it. Without one, staff
How to Get Membership Add-Ons onto Printed Cards in Altru
A family buys a Household membership with a parking pass and two guest passes added on. The card they get in the mail shows their name, level, and expiration date, and nothing about parking. Then the gate attendant has to look them up every time they arrive. The add-on was sold and paid for in
How to Set Up a Newsletter Signup Form for Altru: Three Options
A newsletter sign-up looks like the simplest form on your website: a name, an email address, a submit button. In Altru it gets more complicated, because Altru’s web forms are built mostly around transactions like buying tickets, joining, renewing, and giving. A visitor who only wants your monthly email doesn’t fit that mold neatly. So
Altru Program Revenue vs Total Revenue and Payments: Why They Differ
Finance asks for October program revenue. You run Altru’s Program Revenue report and get one number. Then someone runs Total Revenue and Payments for the same dates and gets a different one. Neither report is broken. They answer different questions, and once you know which question each one answers, the gap usually explains itself. The
How to Catch Mistyped Email Addresses on Altru Web Forms
One mistyped letter in “gmail” is enough to lose an online ticket buyer. The order goes through, the payment posts, and the eTicket goes to an address that doesn’t exist. Nobody knows until the guest shows up without a ticket, or until a renewal reminder bounces months later. There are two ways to guard against
How to Keep the Latest Online Email as the Primary Email in Altru
A longtime member changes jobs, starts using a personal address, and buys timed tickets online with it. Six weeks later her renewal reminder goes to the old work inbox, which nobody reads anymore. She lapses. Her Altru record wasn’t missing the new address. It may even be sitting on the record. It just isn’t the
Altru Group Sales Merge Fields: Contracts, Itineraries, and End Times
A school coordinator reads your group contract, sees “Planetarium Show, 10:30 AM,” and plans to load the buses at 11:00. The show actually runs until 11:15. That gap between what’s in the group sales record and what prints on the contract or itinerary is where a lot of group-visit headaches start. This guide covers how
How to Restore a Cancelled Group Sales Reservation in Altru
Someone meant to cancel one school’s field trip and clicked into the wrong reservation. Or a group called to cancel, then called back an hour later to say the bus came through after all. Either way, you’re now looking at a cancelled group sales reservation in Altru that should still be on the books, and
