How-to
How to Show Itemized Prices on an Altru Order Balance Due Statement
A school group books for next spring: 80 student admissions, 10 chaperones, a planetarium add-on, and a lunch package. They pay a deposit. Weeks later the business office asks for a statement, and the balance due report you print shows the order total, what has been paid, and what is still owed. It does not
How Volunteers Can Log Hours Online and Get Them Into Altru
A docent finishes a Saturday shift, signs a clipboard by the volunteer lounge, and goes home. Two weeks later someone in the volunteer office types that clipboard into Altru, squinting at handwriting and guessing whether “1:30” meant start time or hours worked. Multiply that by a few hundred volunteers and it’s easy to see why
How to Change the Date Format in Altru Acknowledgment Letters
“Thank you for your gift of $250.00 on 10/14/2026.” It’s accurate, but it reads like a receipt printer wrote it. Most development directors want “October 14, 2026” in a thank-you letter, and some want the weekday or no year at all. The good news is that the date format in an Altru acknowledgment is usually
How to Calculate Change Due for Cash Sales in Altru Daily Sales
A family of four pays $58 in admission with three twenties. Your cashier needs to hand back $2, and Altru needs to show $58 in cash, not $60. That gap between what the guest hands over and what the sale actually costs is where a lot of cash mistakes start, and it is a common
How to Connect Altru to Constant Contact: Exports, Syncs, and Opt-Outs
The short answer: as far as we know, Altru doesn’t include a built-in, live connection to Constant Contact. Before you plan around that, confirm it with Blackbaud support for your own instance, since connectors and partner options change. Either way, organizations that pair the two usually land in one of three places: a manual export
Selling and Redeeming Gift Certificates at the Altru Front Desk
Gift certificates look simple until the first one comes back. A guest hands over a printed certificate for $40, the cashier rings it through, and nobody can say for sure whether that same number was already used last month at your other entrance. The sale part is easy in Altru. The tracking part is where
How to Print Two Membership Cards on One Letter in Altru
A dual or family membership comes with two cardholders, and the welcome or renewal letter should go out with both cards attached. What tends to come out of the printer instead is two letters, one card each, mailed to the same address. That costs postage, confuses the household, and makes the mailing look careless. The
How to Invite VIP Prospects to Member-Only Events in Altru
Member-only events are some of the best cultivation tools a museum, zoo, or garden has. A members’ preview night or a behind-the-scenes tour shows a prospect exactly what they’d be joining. The catch is the setup: the same rules that keep the event “members only” in Altru also keep out the major-gift prospect, the board
How to Restrict Who Can Use a Membership Promotion in Altru
A “20% off for lapsed members” campaign sounds simple until a current member hears about it at the front desk and asks for the same deal, and the cashier gives it to them. Or a promotion built for one level ends up applied to a different one. Membership promotions in Altru are good at controlling
Going Back a Step in Altru Daily Sales Without a Back Button
A cashier selects the wrong program, or adds tickets for the wrong time, or opens a constituent record to check a membership, and now wants to get back to where they were. In Altru’s Daily Sales area there is no obvious “go back one step” control, so people reach for the browser’s Back button. Sometimes
