How-to
How to Run a Contact Information Update Campaign in Altru
Contact data decays faster than anyone expects. People change jobs and email addresses, families move, couples split a household, and the phone number someone gave at the ticket window five years ago now belongs to a stranger. A contact update campaign is a planned push to get constituents to confirm or correct what you have
How to Use Altru Events to Collect Vendor and Booth Fees
Your fall festival has forty craft booths, six food trucks, and a beer garden run by a local brewery. Every one of them owes you a fee, and finance wants that money in Altru, not on a clipboard and a separate card reader. Setting the vendors up as an event is a common answer. It
How to Process Online Express Transactions in Altru
Online Express gifts don’t land in Altru on their own. A donor fills out a form on your website, the payment goes through Blackbaud’s processing, and the transaction then waits outside your database until someone on staff pulls it in, matches it to the right person, and turns it into revenue. Skip that step for
Your Organization’s Instagram Was Hacked: Recovery Steps for Altru Teams
You open Instagram and the login fails. Or a volunteer texts you a screenshot: your museum’s account is posting crypto giveaways, the bio has changed, and members are getting DMs asking them to “verify” a payment. Whoever is holding the phone in that moment needs to move fast. Here is the order we’d work in.
Choosing Headsets for Guided Tours at Altru Museums, Zoos, and Gardens
A docent with a strong voice can handle twelve people in a quiet gallery. Put that same docent in front of thirty fourth graders next to a sea lion pool, or on a garden path with a leaf blower running two beds over, and the back half of the group hears nothing. That’s usually when
How to Record Tenant Commission Revenue in Altru (Café and Shop Income)
The café on your ground floor is run by a caterer. The gift shop might be run by an outside retailer. Every month they send a statement and a check for your share: a percentage of their sales, sometimes plus a flat rent. Then someone on the Altru team has to decide where that money
How to Handle Ticket Price Type Change Requests in Altru
“Can we add a teacher rate?” “Marketing wants Child to say Youth now.” “Seniors go up a dollar on the first of the month.” Each of these sounds like a five-minute edit. In Altru, each one touches a different set of things: programs, web forms, reports, revenue, and sometimes membership discounts. A small rule for
Setting Up Altru Admission Programs for More Than One Campus
A second campus changes a lot of things in Altru: a new gate to sell at, a new price list, maybe a different membership promise. The decision that matters most for the long run is how you model admission. Get it right and reports split cleanly by location. Get it wrong and someone in finance
How to Convert from Raiser’s Edge to Altru: A Migration Guide
Moving from Raiser’s Edge to Altru is rarely about fundraising alone. It usually happens because the organization sells tickets, runs a membership program, and has a gift shop or cafe. Keeping donors in one database and visitors in another got old. Altru puts admissions, memberships, donations, and constituent records in one place. That’s the whole
Altru vs Raiser’s Edge NXT: Which Blackbaud CRM Fits Your Organization?
Altru and Raiser’s Edge NXT both come from Blackbaud and both store constituents, gifts, and relationships, so it’s easy to think of them as two versions of the same thing. They aren’t. They were built for different organizations with different daily work. The useful question isn’t which one is “better.” It’s which one matches how
