Altru pain points
How to Hand Off a Cash Drawer in Altru Without Stopping Sales
It’s 1:30, your morning cashier is leaving, and the afternoon cashier is standing behind them waiting to take over the register. The sensible move is to hand over the drawer and keep selling. In Altru, that handoff is harder than it sounds, because a drawer session is generally tied to the person who opened it.
How to Get Online Buyers to Use Their Email on File in Altru
A longtime member buys two adult tickets online. She uses her work email this time instead of the personal address she gave you at the membership desk three years ago. When the sale lands in Altru, that new email can mean a brand-new constituent record: no membership history, no giving history, and a second copy
How to Include Online Order Notes in Altru Acknowledgements
A visitor buys four tickets online and types into the comments box: “One guest uses a wheelchair, please seat us near the ramp.” Or a donor writes “In memory of my father, Walter.” The order lands in Altru, the acknowledgement goes out automatically, and the note the person cared most about is nowhere in it.
How to Improve Tribute Acknowledgments in Altru (Donors and Families)
A tribute gift creates two thank-yous, not one. The donor needs a receipt and a thank-you. The family being honored, or the person the gift remembers, needs to hear that someone made a gift in that name. The donor letter usually goes out on time because it rides along with the rest of your acknowledgments.
Can Altru Accept PayPal? Options and Tradeoffs for Altru Organizations
Short version: as far as we know, Altru does not take PayPal at checkout. Online card payments in Altru go through Blackbaud’s own payment processing, and PayPal is not one of the options its web forms or point of sale present. Blackbaud’s payment features change over time, so if PayPal is important to your board
How Members Can Redeem Guest Passes Online in Altru
A family membership comes with four guest passes a year. The member wants to bring her sister’s kids on Saturday, and your Saturday tickets are timed and sell out online. She opens your website, picks a time slot, and finds no place to use the guest passes she already paid for. Her choices are to
How to Limit an Altru Discount to a Set Number of Uses per Day
Say you partner with a local library to offer 25 free or half-price admissions a day, or you run a “first 50 visitors” promotion on Tuesdays. The discount is easy to build in Altru. Stopping it at 25 or 50 is the hard part. This article covers what to expect from Altru’s discounts, a workaround
How to Filter the Altru Group Sales Revenue Report by Program and Future Dates
Two questions come up again and again with the group sales revenue report in Altru: “Can I see this for just one program?” and “Can I see what’s booked for next month?” The first matters to whoever manages school field trips separately from adult tours. The second matters to anyone forecasting staffing or cash flow.
How to Sell Scheduled Program Tickets as Gifts in Altru
Every November the calls start: “Can I buy my niece a spot in the spring nature camp as a holiday present?” or “My dad would love the behind-the-scenes tour, but I don’t know which date he can do.” It’s a great sale to make. The trouble is that a scheduled program in Altru is built
How to Query Time Fields in Altru: Workarounds That Hold Up
“How many tickets did we sell for the 10:00 entry slot last Saturday?” or “How much of our daily sales revenue came in after 4 p.m.?” sound like simple questions. Then you open an ad-hoc query in Altru, look for a time filter, and find that the field either isn’t there, doesn’t offer the comparisons
