Altru pain points
How to Invoice Sponsors and Attendees for Altru Fundraising Events
A sponsor commits to a table at your gala in August. Their accounts payable department won’t release a check until it gets an invoice with your tax ID, an invoice number, and a due date. You go looking in Altru for a “create invoice” option on the event registration and come up empty-handed, or with
How to Get Your Favicon on Altru Web Forms (and What Limits It)
A visitor clicks “Buy tickets” on your website, and the browser tab switches from your logo to a generic icon, or to someone else’s. It’s a small thing, but people do notice. A tab that suddenly looks different is one more reason to wonder whether they’ve left your site, and that doubt shows up when
How to Record Unnamed Guests in Altru Without Creating New Records
A board member registers for your spring gala and brings two guests. You know one guest’s name and that the other is vegetarian. Neither of them will ever give you another dollar, and you’d rather not add two thin constituent records that someone has to clean up next year. Where does that information go? Altru
How to Track Weather Alongside Daily Admission in Altru
A Saturday in May is down a third from last year. Was it the rain, the new exhibit next door, or a pricing change? Without a weather record next to your admission numbers, nobody can say, and the same argument comes back at every budget meeting. For outdoor sites like zoos, gardens, and historic grounds,
How to See Registration Options for a Constituent’s Altru Registrations
A parent calls to ask whether they signed up for the member rate or the nonmember rate on next month’s camp week. You open their constituent record, click into registrations, and see the event, the date, and a status. What you don’t see is the one detail the caller actually wants: which registration option they
How to Show Multiple Programs on One Calendar in Altru
You run general admission, a planetarium show, and a behind-the-scenes tour. In Altru each one is its own program with its own events. A visitor planning a Saturday wants to see all three on one calendar and pick times that don’t collide. Your website, meanwhile, shows three separate ticketing pages, or one long list with
How to Reprint Altru Membership Cards From Daily and Advance Sales
A member walks up to the admissions window, digs through their wallet, and realizes the card is at home, cracked, or went through the wash. The cashier is already in Altru’s daily sales screen with a line behind the member. What they want is a fresh card, printed right there, without leaving the transaction or
Early Renewals in Altru: Timing Upgrades and Downgrades Fairly
Two members walk up to the desk in October, and both have memberships that expire in December. One wants to move up from Family to Patron. The other wants to drop from Family to Individual. Most people would handle these two differently. The upgrader wants the new benefits now. The downgrader wants to keep the
How to Group Altru Users by Area for High-Attendance Admission Days
On a holiday Monday you might have twenty people logged into Altru at once: admissions cashiers, a membership table by the entrance, a group sales coordinator checking in buses, a supervisor handling refunds, and a few volunteers who were added last Thursday. Keeping track of who should be able to do what, and who sold
Adding Images, Video or HTML to Altru Web Form Descriptions
A photo of the behind-the-scenes penguin encounter sells it better than three sentences of text. So does a short clip of the summer camp, or a bulleted list of what each membership level includes. When the program goes on sale through an Altru web form, though, the description area often gives you far less room
