Blog | Altru Guides for Ticketing, Memberships & Data
How to create a query for mail provider using Altru

How to create a query for mail provider using Altru

Introduction Below is a detailed process of creating a list that can sync over to either Constant Contact or Mailchimp. Take note that you will undergo the same process of creating a list of individuals whether you are using Constant Contact or Mailchimp and whether it is the main list or a sub-list. Make sure

Altru, Blackbaud Altru, Botanical gardens, Email automation, eTickets, How-to, Museums, Nonprofit software, Social Good Software, Video tutorial, Zoos and aquariums

How to set up the continuous scanning option

How to set up the continuous scanning option

It is a great relief and assistance to have a portable scanner that can do continuous scanning during events where guests are coming non-stop. A stand-alone app that can help validate tickets and membership cards without using wifi or any extra tool or hardware. Our SGS Barcode Scanner is a downloadable app designed to function

Altru, Barcode scanning, Blackbaud Altru, Botanical gardens, How-to, Museums, Nonprofit software, Social Good Software, Video tutorial, Zoos and aquariums

Manual tagging query for Altru

Below is a sample manual tagging query for Digital Membership Card that you can follow when creating one for your organization. Include records where: Results fields :

Barcode scanner role with Altru

Barcode scanner role with Altru

To effectively use Barcode Scanner, it must first get the correct role with Altru. You must set up the permission accurately to make the Barcode scanner track and validate any tickets. Remember that the data will not transmit to Altru if the barcode scanner role was established incorrectly. We strongly emphasize that setting up the

Altru, Barcode scanning, Blackbaud Altru, Botanical gardens, Museums, Nonprofit software, Social Good Software, Video tutorial, Zoos and aquariums

eTicket sending and cache process

eTicket sending and cache process

Before an eTicket email sends out to members/customers, it will first undergo an eTicket sending process in which meeting the requirement/s of every step is necessary. It is a repeating process but failing to satisfy each condition will disregard the eTicket email. eTicket Sending Process Frequently Asked Questions (FAQ) 1. If I manually resend an email,

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How to bypass single email limit per email type

How to bypass single email limit per email type

Email Designer of Social Good Software can bypass a single email limit per email type. You can enable this option if you need to email the same recipient multiple times. Keep reading to know how and when to use this option for your organization. Step 1: Log in to your Social Good Software account. Step

Altru, Blackbaud Altru, Botanical gardens, Email automation, eTickets, How-to, Museums, Nonprofit software, Social Good Software, Video tutorial, Zoos and aquariums

How to send the email to the same recipient

How to send the email to the same recipient

Introduction There are instances when people are requesting the organization to resend a particular email to them for different reasons. This guide on how to send the email to the same recipient is very helpful in this situation. Make sure to strictly follow the step below before you enable the function ‘sending the same email

Altru, Blackbaud Altru, Botanical gardens, Email automation, eTickets, How-to, Museums, Nonprofit software, Social Good Software, Video tutorial, Zoos and aquariums

How to create an unsubscribed attribute with Altru

How to create an unsubscribed attribute with Altru

Introduction To determine those individuals who unsubscribed, you just need to create an unsubscribed attribute with Altru. Do it once and it will be shared among all of your lists of members. Steps on how to create unsubscribed attribute with Altru: 1: Open ALTRU and click ADMINISTRATION. 2: Proceed to ATTRIBUTE CATEGORIES under Data 3:

Altru, Blackbaud Altru, How-to, Nonprofit software, Social Good Software, Video tutorial

How to create an attribute for a segment with Altru

How to create an attribute for a segment with Altru

Introduction If you have lists of constituents in Altru, you also need to create an attribute for that segment. Every list must have an attribute assigned to it. Attributes are useful when you send an email and you only want those individuals who belong to a particular group to receive your message. Things to consider

Altru, Blackbaud Altru, How-to, Nonprofit software, Social Good Software, Video tutorial

How to create a SYNC Operations note type

How to create a SYNC Operations note type

Introduction Learning how to create a sync operations note type in Altru is beneficial to your organization because it helps record the operations that happened in particular constituent information. It is useful as it gives the history of all the operations done on a particular record.  Whenever the organization’s data sync, you will be able

Altru, Blackbaud Altru, Botanical gardens, Data sync, How-to, Museums, Nonprofit software, Social Good Software, Video tutorial, Zoos and aquariums

Post-visit email template for Altru

Post-visit email template for Altru

Social Good Software created a Post-visit Email template to serve as your basis for building your Post Visit Email. You can customize it and add additional details to fit your organization’s core values and style. Watch this mini video which will walk you through the template, or follow this written guide. 1: Before you edit

Altru, Blackbaud Altru, Botanical gardens, Email automation, eTickets, Museums, Nonprofit software, Social Good Software, Video tutorial, Zoos and aquariums

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