How to generate Altru Ticket ID
In this guide, you will learn how to get the Altru Ticket ID to generate ticket numbers and attach PDFs to your emails. This process is exceptionally useful if you want to attach automatically generated tickets to emails using the Email Designer. Steps to generate Altru Ticket ID: On the left hand side, click on
How to reset your password
Passwords help secure your account and keep your information private to you and those authorized to access it. However, it is hard to keep track of passwords at times. With the Reset Password option of Social Good Software, you can easily change your password that you forgot. Just follow the step below: Go to the
How to clean up a constant contact list
Introduction Having clean data is necessary as you can use these lists for marketing or any promotional activity from your organization. Make sure to clean your records from tools like Constant Contact and Mailchimp before you sync it over to have consistent data within Altru. Learn how to free your Constant Contact list from bad
How to prevent duplicate emails when creating household records
In this guide: Learn prevent duplicate emails when creating household records in Altru with a short video walkthrough, then follow the written steps below so your team can repeat the process without hunting through menus. Social Good Software builds tools that sit alongside Blackbaud Altru so guest services, membership, and marketing teams spend less time
How to create a constituents query
Below is a basic query to pull most used constituent data. You may add additional restrictions in the “Include records where” section depending on the results you want to pull. For example, if you would like to fetch records for constituents that have been added this year, you should include the “Date added” restriction:
How to add a banner
In this guide: Learn add a banner to Altru in Altru with a short video walkthrough, then follow the written steps below so your team can repeat the process without hunting through menus. Social Good Software builds tools that sit alongside Blackbaud Altru so guest services, membership, and marketing teams spend less time on workarounds
How to verify domain name with Cloudflare
In this guide: Learn verify domain name with Cloudflare in Altru with a short video walkthrough, then follow the written steps below so your team can repeat the process without hunting through menus. Social Good Software builds tools that sit alongside Blackbaud Altru so guest services, membership, and marketing teams spend less time on workarounds
How to automatically determine who the email address belongs to
In this guide: Learn automatically determine who the email address belongs to in Altru with a short video walkthrough, then follow the written steps below so your team can repeat the process without hunting through menus. Social Good Software builds tools that sit alongside Blackbaud Altru so guest services, membership, and marketing teams spend less
Social Good Software Update 1.3.2v
Deduper Fix for duplicate keys not working on multiple queries attached to the Deduper application Fix when removing multiple emails at the same time Calendar Builder You can now clear the cache of your calendar as a background request Improved support for the scheduling system to only schedule data update only once and to avoid
How to configure a window of time
In this guide: Learn configure a window of time in Altru with a short video walkthrough, then follow the written steps below so your team can repeat the process without hunting through menus. Social Good Software builds tools that sit alongside Blackbaud Altru so guest services, membership, and marketing teams spend less time on workarounds
Hide events relative to the current time
In this guide: Learn Hide events relative to the current time in Altru with a short video walkthrough, then follow the written steps below so your team can repeat the process without hunting through menus. Social Good Software builds tools that sit alongside Blackbaud Altru so guest services, membership, and marketing teams spend less time
Altru Duplicate Records FAQ
How can I automatically detach an email address from a record with sales orders attached? To remove an email address from a constituent record you can use the Deduper tool to safely detach the email address from the constituent and the sales orders. WARNING: This process will remove the email address from the constituent and
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