Social Good Software
How to Build a Donor Analysis Query in Altru That You Can Trust
“Can you pull our donors?” sounds like a five-minute job until you open the query designer and realize nobody said which donors, over what period, or what counts as a gift. Most donor analysis queries that go wrong in Altru don’t fail because of the tool. They fail because the question was never pinned down
How to Price Camp Add-Ons Like Extended Care and Lunch in Altru
Camp registration forms usually ask about more than allergies and pickup contacts. “Do you need before-care?” “Add a lunch plan?” “Camp T-shirt?” Each of those answers carries a price, and families expect the total to update when they say yes. In Altru, it usually doesn’t. This article covers why, the setups that do work, and
How to Send Pledge Installment Reminders from Altru
Picture a donor who makes a capital campaign pledge payable in quarterly installments. The first payment arrives on time. The second slips by a few weeks because nobody reminded them it was due, and by the time anyone notices, someone on the development team is making an awkward phone call. A short note a month
How to Capture Updated Addresses from Online Sales in Altru
A longtime member moves across town, buys two tickets online, and types her new address into the checkout. Six weeks later, her renewal notice goes to the old house. Nobody did anything wrong at the desk. The new address simply never made it onto the constituent record your mailings pull from. This happens a lot
How to Change Your Blackbaud Altru Contract: What to Prepare and Who to Ask
Changing a software contract mid-stream is rarely about the software. It’s about timing, paperwork, and who on the vendor side actually has the authority to say yes. Altru is no different. Organizations usually want to change their agreement for a handful of reasons: fewer or more user licenses, dropping or adding a module, a budget
Buying More Than One Altru Membership in a Single Online Order
Every holiday season it happens again: a grandparent wants to buy family memberships for three of their adult children, or a parent wants one for themselves and a separate one for a college student. They go to your website and find they can only put one membership through per checkout. Some of them complete three
How to Store Shared Passwords Safely for Your Altru Team
Ask an Altru admin where the shared passwords live and you’ll often get an awkward pause, followed by “there’s a spreadsheet,” “there’s a binder in the box office,” or “our longtime box office manager knows them.” That works until that person leaves, the binder walks off, or the spreadsheet gets forwarded to a seasonal hire’s
How to Fix the Group Type on a Checked-In Altru Group Reservation
A school bus pulls in, the coordinator checks the group in, and an hour later someone notices the reservation was booked as a general adult tour instead of a school group. Now the attendance report, the education department’s numbers, and possibly the pricing are all off, and the group type field won’t let you change
How to Set Up Altru Daily Sales Buttons and Layout for Faster Checkout
The Daily Sales screen is where your cashiers spend their whole shift, so its layout matters more than almost any other Altru setting. A ticket seller who has to hunt for “Child Admission” behind three rows of program buttons is slower, makes more mistakes, and rings up the wrong price more often. The good news
How to Handle an Altru Household When a Spouse Dies
A longtime member calls to say her husband passed away last month. She’s renewing the family membership, and she’d rather not get any more mail addressed to both of them. That’s a small request, but in Altru it touches the constituent record, the household, membership, giving history, and every mailing list built from a query.
