Social Good Software
How to Customize the Donation Ask in Altru Online Ticket Sales
A family of four buys timed-entry tickets online, and somewhere between choosing a time and entering a card number, they see a line asking if they’d like to add a gift. Whether they say yes depends a lot on what that line says, what amounts it suggests, and where the money goes. In Altru online
How to Report on Add-On Donations From Altru Online Web Forms
The “add a gift” checkbox on a ticket or membership form is one of the easiest fundraising wins an Altru organization has. It’s also one of the hardest to measure. Development asks how much those small add-on gifts brought in last quarter, and the honest answer is often “somewhere in the donation totals.” The money
How to Handle JustGiving Fees in Altru: Gift Entry, Reports, Thank-Yous
A supporter gives through JustGiving. A few days later the payout lands in your bank account, and the amount is smaller than what the donor actually gave, because the platform’s fees came out first. So what goes into Altru: the amount the donor gave, or the amount you received? The answer affects donor giving history,
How to Record Donations With Processing Fees Deducted in Altru
A donor gives $100 through an online giving platform. Two weeks later the payout lands in your bank account as $96.80, with the platform’s cut already gone. Now someone has to put that gift into Altru, and the question is simple to ask and easy to get wrong: do you enter $100 or $96.80? The
Can Altru Accept ACH Bank Payments Online? Options and Workarounds
A school district wants to pay a $4,800 field trip invoice from its checking account. A family foundation asks for “your ACH details” for a pledge payment. A corporate member’s accounts payable team refuses to put a card on file. Sooner or later, someone asks whether your Altru web forms can take a bank account
How to Process and Reconcile PayPal Gifts in Altru and Online Express
PayPal donations cause trouble in Altru for one simple reason: the money and the record can take different routes. A gift may show up in Altru from an online form, show up in PayPal’s dashboard, land in your bank as part of a lump deposit, or all three, and each one reports a slightly different
Can Altru Accept EBT Cards? Setting Up Museums for All Admission
Short answer: you almost certainly don’t need Altru to charge an EBT card. The question usually comes up when a museum, zoo, or garden joins Museums for All or starts a similar access program, and someone asks whether the front desk can swipe the card. In nearly every case the EBT card is proof of
Adding P2PE to an Altru Payment Terminal for PCI Compliance
P2PE isn’t something you switch on in Altru. It also isn’t a feature of a card reader on its own. Point-to-point encryption is a whole solution: the device, how encryption keys get loaded into it, how it’s shipped and tracked, and the provider that decrypts the card data. Your organization can’t add P2PE to a
How to Reduce Admission Lines at the Front Desk with Altru
A line at admissions is rarely one line. It’s a family buying tickets for the first time, a member who forgot their card, a school group leader with a check, someone who bought online and isn’t sure where to go, and a couple who want to ask about the gift shop. They all wait in
Setting Up a Verifone P400 Wirelessly with Altru: What to Check First
Running a cable to every card reader is fine at a fixed admissions desk. It’s much less fine at a pop-up membership table in the lobby, a gift shop kiosk across the room, or a second register you only open for summer camps. That’s usually when someone asks whether the Verifone P400 can just go
