Email Designer
How to Get Online Buyers to Use Their Email on File in Altru
A longtime member buys two adult tickets online. She uses her work email this time instead of the personal address she gave you at the membership desk three years ago. When the sale lands in Altru, that new email can mean a brand-new constituent record: no membership history, no giving history, and a second copy
How to Include Online Order Notes in Altru Acknowledgements
A visitor buys four tickets online and types into the comments box: “One guest uses a wheelchair, please seat us near the ramp.” Or a donor writes “In memory of my father, Walter.” The order lands in Altru, the acknowledgement goes out automatically, and the note the person cared most about is nowhere in it.
How to Improve Tribute Acknowledgments in Altru (Donors and Families)
A tribute gift creates two thank-yous, not one. The donor needs a receipt and a thank-you. The family being honored, or the person the gift remembers, needs to hear that someone made a gift in that name. The donor letter usually goes out on time because it rides along with the rest of your acknowledgments.
How to Customize Patron Search Results in Altru (and What to Do Instead)
A guest at the admissions desk says, “I’m a member, it’s under Johnson.” Staff type the name, get a list of a dozen Johnsons, and start asking for a street address, an email, a phone number, anything that would tell those rows apart. Behind the guest, the line gets longer. That moment is why so
How to Send a One-Off Email to a Single Constituent in Altru
A member calls because their confirmation never arrived. A donor wants a copy of last year’s gift details. A teacher needs the parking instructions for a field trip on Thursday. Each of these comes down to one person and one email, and Altru doesn’t make that as obvious as you’d hope. Altru’s email tools are
How to Change the Subject Line of the Altru E-Ticket Email
The e-ticket email is often the only message a visitor reads closely before they arrive. They search their inbox for it in the parking lot, forward it to a spouse, and pull it up at the gate. So when its subject line is generic, or doesn’t name your organization the way guests know you, it’s
How to Find Duplicate Emails Across Constituent Records in Altru
One email address, three constituent records. One record came in through an online ticket purchase, one through a membership the desk keyed in last spring, and one through a donation form that put the middle initial in the first name field. Altru’s duplicate checks didn’t connect them because the names and addresses don’t line up
How to Export E-Ticket URLs from an Altru Query in Batches
Sooner or later someone asks for “a spreadsheet of everyone’s ticket links.” Maybe a mail merge didn’t fire, a school group leader needs the tickets for forty students in one file, or you’re moving ticket delivery to a different email tool. Whatever the reason, the job is the same: pull e-ticket links out of Altru
How to Add Marketing Survey Questions to Online Sales in Altru
“How did you hear about us?” is the easiest question to ask at the admissions desk and one of the hardest to get answered online. Staff can tap an answer while a visitor is at the window. Online buyers move through your ticket or membership form without anyone asking them anything. The marketing team then
How to Copy an Address to Household Members in Altru
A couple moves across town. One of them calls to update the membership mailing address, the desk updates that person’s constituent record, and the spouse’s record still shows the old street. Six weeks later the renewal letter goes to the wrong house, or two letters go out to two different addresses for the same family.
