Blackbaud Altru
How to Hide or Exclude Events from Your Altru Calendar
A school group has the 10:00 planetarium show booked out. A private rental takes over the garden pavilion on Saturday night. Facilities scheduled a staff walkthrough as a program so it would hold the space. None of these belong on the calendar the public sees, yet all of them live in Altru alongside the shows
How to Review Your Contact List Before You Send
A contact list is only useful if it’s accurate. Old email addresses bounce, duplicate records mean people get the same message twice, and contacts who should have been excluded end up on a send they never wanted. Reviewing your list before it goes into a campaign is one of the simplest ways to protect both
How Ticket Availability Is Calculated on the Altru Calendar
The 11:00 slot shows 14 tickets left online. The front desk swears the gallery is already packed. A school group coordinator calls to say their reservation for that same hour isn’t showing up anywhere. All three are looking at the same Altru event, and all three are partly right. The number on a calendar isn’t
How to Create Single-Use Promo Codes in Altru (and What to Do Instead)
A partner hotel wants 200 free admission codes for its guests. A radio station is giving away family passes. Development wants to send a thank-you discount to last year’s lapsed donors. In each case you want what retailers take for granted: every person gets their own code, and the code stops working once it has
How to Query Reserved Events in Altru: Tickets, Groups, and Registrants
“Can you pull a list of everything that’s reserved for next month?” sounds like a five-minute query. Then you open the ad-hoc query designer in Altru and realize “reserved” could mean three different things, each living in a different part of the database. Settle which one your colleague means first. Building the query is the
How to Find Other Altru Users and User Groups Near You
Altru has a small user base compared with the big fundraising platforms, and it’s spread across very different places: a regional history museum, a botanical garden, a mid-sized zoo, a science center. That makes peers harder to find, but it also makes them unusually useful. Someone who runs memberships or timed admission in Altru at
How to Add Google Tag Manager and GA4 to Altru Web Forms
Marketing wants to know which campaign sold last Saturday’s tickets. Google Analytics shows plenty of traffic to the tickets page and then nothing: no purchase, no revenue, sometimes a burst of “referral” traffic from a payment domain. The problem is rarely your tag. It usually comes down to where the Altru form actually runs and
How to Edit Text, Footers, and Layout in the Altru Email Editor
The Altru email editor is a WYSIWYG editor sitting on top of HTML. It’s fine for swapping a sentence or updating a date, and frustrating the moment you try to remove a block of text, rearrange a layout, or clean up a footer. Almost every “it won’t let me delete this” problem comes from the
TechBridge Podcast Ep 38: Social Good Software and Altru
On episode 38 of the TechBridge podcast, TechBridge CEO Brad Anderson and BoTecha IT Support founder Bobby Glen James sat down with Social Good founder Rick Hernandez to talk about the technology side of running a museum, gallery, garden, or other arts and culture organization. The conversation centers on a situation many cultural organizations know
Checkouts for Altru: Branded Mobile Checkout for Tickets and Members
Your website is where most people decide whether to buy a ticket, join, or give. For organizations on Blackbaud Altru, the last step of that decision usually happens on an Altru web form. Those forms work, but they often look and feel different from the rest of your site, and on a phone they can
