Blackbaud Altru
How to Track Committees and Board Roles in Altru With Attributes
Board, gala planning, collections, education advisory, the volunteer steering group. Every museum, zoo, or garden has a handful of committees, and sooner or later someone asks a simple question: “Who is on the development committee right now, and who rotated off last year?” If the answer lives in a spreadsheet on someone’s desktop, it will
How to Print Mailing Labels from Altru with a Query and Mail Merge
Don’t expect a one-click “print labels” button the way a desktop address book has one. The dependable route is a two-step process: Altru builds the list, and a word processor lays it out on the sheet. Once the list is set up properly, rerunning it for the next mailing is quick. Most of the work,
How to Capture and Show Membership Numbers on Altru Membership Web Forms
A member renews online, types their name a little differently than last year, uses a new email address, and the transaction lands on a brand-new constituent record instead of the existing one. Now there are two memberships, one lapsed and one active, and the member’s card number doesn’t match anything they see in their confirmation.
How to Sell Preregistered Programs Online in Altru
Summer camp registration opens Monday. The camp is built in Altru, the sessions have dates and capacities, staff can sell it at the desk without trouble, and yet the public page shows nothing, or shows the session with no way to add it to the cart. Preregistered programs (camps, classes, workshops, guided tours, overnights, anything
How to Print Tickets for Group Sales Reservations in Altru
A school bus pulls up with 58 fourth graders, six chaperones, and a teacher holding a confirmation email. Someone at admissions needs to get all 64 people through the gate, and the question is whether you hand over a stack of printed tickets, a single group pass, or just a headcount on a clipboard. Altru
How to Resolve Unresolved Online Sales Orders in Altru
An unresolved online order in Altru means something went wrong between “the guest clicked buy” and “Altru recorded a finished sale.” The order exists, but nobody can say for sure whether it was paid. An occasional one is expected. A list that keeps getting longer is a sign that something upstream needs fixing, and a
How to Keep Non-Members From Buying Member Prices on Altru Web Forms
You set up a “Member Adult” price type at a lower rate, add it to your online ticketing form, and within a week someone who has never been a member buys four of them. Now the gate staff have to choose between turning a family away and quietly eating the difference. Neither is a good
How to Take Summer Camp Deposits in Altru (and Collect the Balance)
Camp registration opens in February, families want to lock in a spot, and few want to pay the full fee for every child months before camp starts. A deposit fixes that for the family. For the person reconciling revenue in Altru, it creates a new job: tracking who owes what until June, and actually collecting
How to Let Altru Members View and Update Their Contact Info Online
A member moves across town, gets a new email address, and keeps getting renewal notices at the old one. Eventually they call, someone at the desk types the new address into the constituent record, and with luck it’s spelled right. Multiply that by a few thousand households and you can see why so many membership
Membership ID vs. Lookup ID: Which to Put on Altru Member Card Barcodes
The number in a member card’s barcode is easy to overlook while you’re designing the card. It starts to matter once the cards are printed and people are using them at the gate. Altru gives you more than one identifier to choose from, and the two that come up most are the constituent’s lookup ID
