Blackbaud Altru
Why Your Altru OData Feed Stopped Working (and How to Find the Cause)
Monday morning, the attendance dashboard is blank. Excel says it can’t refresh, Power BI throws an authentication error, or Tableau reports that it failed to connect to the OData source. Nobody changed the query. So what broke? An Altru OData feed runs through several layers you don’t control: Blackbaud’s hosted environment, your sign-in, the network
How to Edit a Sales Order in Altru (and What to Do When You Can’t)
A guest calls to say the timed tickets they bought yesterday are for the wrong Saturday. Or a cashier rang a family up under the grandmother’s constituent record instead of the parent’s. Or two adult admissions should have been one adult and one senior. The natural instinct is to open the order and fix it.
How to Set Up Timed Ticketing in Altru: Slots, Capacity, and Members
General admission in Altru is usually set up as a daily admission program: a guest buys a ticket for a date and walks in whenever they like. Timed entry asks a harder question: how many people can come through the door between 10:00 and 10:30, and what happens when that slot is full? Daily admission
How to Customize Altru Web Form Acknowledgement Emails
Someone registers for your fall lecture on their phone, hits submit, and a minute later gets an email with a generic subject line that thanks them for their gift. They didn’t give a gift. They bought two seats and want to know where to park. That gap between what the guest did and what the
How to Set Up Prospect Plans and Plan Outlines in Altru
A board member mentions a neighbor who loves the museum and might fund the new education wing. Someone jots it down. Six months later, nobody remembers who was supposed to call, whether the tour happened, or what was said at lunch. Prospect plans in Altru exist to stop that kind of drift: they turn “we
How to Offer a Membership on Every Altru Ticket and Program Form
Your best membership prospects are the people already buying tickets. A family of four paying for general admission and a special exhibit is often a few dollars away from a household membership that would have covered both. The trouble is that in a typical Altru setup, the ticket form, the program registration form, and the
How to Move an Online Donation to a Program Registration in Altru
A parent wants to sign their child up for summer camp. They can’t find the registration page, so they use the donate form on your website, enter the camp fee, and type “for Ava’s camp week” in the comments box. Now there is a gift in Altru that isn’t a gift, and a child who
How to Use the Altru Search Bar to Find Constituents Faster
A member is at the desk, a phone is ringing, and you need their record now. In Altru, the fastest route to a constituent is the search in the page header. After a past interface update, that search stopped being an always-open text box and became a magnifying glass icon you click first. It’s still
How to Batch Upload Interactions in Altru (and What to Do If You Can’t)
Your development officer just came back from a donor event with a spreadsheet of 140 conversations. Your education team logged every teacher who called about field trips this semester. Someone asks, reasonably, “Can we just upload these into Altru?” The honest answer is “maybe, and it depends on what you mean by interaction.” This guide
How to Limit Marketing Survey Prompts on Certain Sales in Altru
A school group of forty walks in, the chaperone pays for everything at once, and the register stops to ask for a ZIP code and “How did you hear about us?” Then a staff member buys a comp pass for a contractor and gets the same prompt. Neither answer means anything, but both end up
