Blackbaud Altru
Altru Donation Comment Box Character Limit: What You Can Do
A donor sits down to give $250 in memory of her father. She wants to tell you why: he volunteered in your greenhouse for eleven years. She types three sentences into the comment box on your donation form, and the box stops accepting text halfway through the second one. She trims it, or gives up
Adding Buttons for Other Payment Types in Altru: Limits and Workarounds
A school group pays with a district voucher. A guest hands over a partner-attraction pass. A board member pays by internal transfer. In Altru, each of those means the cashier skips the big Cash, Check and Credit card choices, opens the “other” option, and scrolls a list looking for the right label. Do that a
How to Cancel Tickets Without Refunding in Altru: Options and Tradeoffs
A family books four timed-entry tickets for Saturday at 10:00, then emails Friday night to say they can’t make it. Your policy says tickets are non-refundable. You’re happy to keep the money, but you’d like those four spots back in inventory so someone else can buy them. In Altru, that turns out to be harder
How to Sell Reserved Seating in Altru (and Print Seat Numbers)
A film night in the auditorium, a lecture series with a donor front row, a holiday concert in the courtyard: sooner or later someone asks whether guests can pick Row C, Seat 12 when they buy their ticket in Altru. The short answer is that Altru is built around capacity, not seat maps. You can
How to See Available Tickets and Capacity from the Altru Calendar
The phone rings: “Do you still have room on the 2:00 tour Saturday?” The staff member opens the organization calendar in Altru, finds the tour, and sees that it exists. What they usually can’t see from that view is how many spots are left. So they put the caller on hold, open the program or
Adding Attributes to Altru Membership Dues Batches: Options and Workarounds
You’re keying in a stack of mailed-in renewals, and each one carries a detail you want to keep: the campaign that prompted it, a “gift membership” flag, a volunteer who referred the member, a preferred card name. In your organization that information lives in attributes. The membership dues batch, though, is built to record a
How to Add Fees to Memberships in Altru: Options and Tradeoffs
“Can we just add a fee to memberships?” sounds like a one-line change. In practice it raises three separate questions: what the fee is for, who is required to pay it, and where the money lands in Altru. Answer those first and the setup choice usually becomes obvious. Start by naming the fee Organizations usually
How to Discount a Single Merchandise Item in an Altru Order
A visitor brings a mug to the gift shop counter along with three postcards and a plush animal. The mug has a chip in the glaze, and your shop manager has told staff to take 25% off anything damaged. The cashier wants to discount the mug and nothing else. In Altru, that simple request can
How to Track Membership and Ticket Discounts Separately in Altru
Finance asks a simple question at month end: how much admission revenue did we give up to member benefits, and how much to promotions? If every discount in Altru lands in one bucket, nobody can answer that without going back through orders one at a time. Those two numbers mean different things. A member discount
How to Run a Buy One, Get One Membership Offer in Altru
“Buy one membership, get a second one free” sounds like a simple promotion. Marketing can write it in an afternoon. Building it in Altru takes more thought, because Altru has no single setting that says “when a guest buys membership A, make membership B free.” You have to assemble the offer out of pieces Altru
