Blackbaud Altru
Batch Printing Tickets for Online E-Ticket Orders in Altru
It’s the night before a sold-out evening event. Half the tickets were bought online and emailed as e-tickets, and the event lead wants every order printed, stuffed into envelopes, and alphabetized at will call so the line moves. Then someone opens Altru’s batch ticket printing and discovers the online orders aren’t there to print. This
How to Cancel a Scheduled Program Event in Altru (and Handle Sold Tickets)
A pipe bursts in the classroom wing, or the presenter for Saturday’s family workshop calls in sick, and suddenly a scheduled program event with thirty tickets already sold has to come off the calendar. Anyone who has canceled a group reservation in Altru tends to expect a similar, guided process for a public program. In
Adding Location and Time Ranges to Calendar Items in Altru
A staff calendar entry that says “Board tour” is fine until someone asks where it happens, when it ends, and whether it runs through Thursday. Then everyone opens a separate spreadsheet or a shared Outlook calendar, and the Altru calendar stops being the place people look. The short version: Altru’s general calendar items are lightweight
How to Show Group Reservations on the Altru Organization Calendar
A school group of sixty is booked for a 10:00 tour in the east gallery, with a classroom program and lunch in the pavilion afterward. Group sales knows all of this. The education coordinator, who just scheduled a members’ event in that same pavilion, doesn’t. A lot of Altru organizations only find the conflict when
How to Customize the Altru Web Form Confirmation Page
The confirmation page is the one screen every online buyer sees, and it is usually the least designed page in the whole purchase. Someone has just bought four timed tickets for Saturday. What they want to know right now is whether it worked, what time to show up, whether they need to print anything, and
How to Add States and Provinces for Other Countries in Altru
A visitor from Osaka buys a membership for a relative in the States, and their own address lands in Altru with a blank state field and “Osaka” crammed into the city line. Multiply that by every international guest, donor, and member, and your address data slowly becomes hard to query, hard to mail to, and
How to Combine Revenue and Recognition History in Altru
A board member asks a simple question: “What has the Hendersons’ family given us over the years?” You open the constituent record and find two answers. One list shows gifts the person paid themselves. Another shows gifts they were credited for, like the membership their spouse bought or the sponsorship that came through their family
How to Handle Gift Receipts for Merchandise Sales in Altru
A visitor buys a plush animal and a field guide in your shop and asks, “Can I get a gift receipt?” It sounds simple: a receipt without prices that the recipient can bring back for an exchange. In Altru, it often isn’t that simple, and the cashier is the one stuck improvising. Here’s what we
How to See Sales History for a Merchandise Item in Altru
Someone in the gift shop wants a simple answer: how many of the plush otters have we sold since spring, and at what price? You open the merchandise item in Altru expecting a list of every sale, and what you find is the item’s setup: name, department, price, maybe inventory details. The sales themselves live
Changing the Refund Method After a Refund in Altru: What You Can Fix
A guest calls three days after a refund: the card you credited was closed, and they want the money on their new card instead. Or a cashier processed a refund as “credit card” when the guest actually walked out with cash, and now the deposit won’t balance. Both situations raise the same question: can you
