Blackbaud Altru
How to Handle a Mid-Day Safe Drop or Cash Pickup in Altru
By early afternoon on a strong admissions day, a front-desk drawer can hold far more cash than anyone is comfortable leaving at an open counter. The usual answer in retail is a safe drop or cash pickup: a supervisor pulls the excess, counts it with the cashier, and moves it to the safe. Altru users
How to Send Newsletters and Other Non-Appeal Emails in Altru
A monthly newsletter, a parking notice for a members’ night, a “your exhibit opens Saturday” note. None of these ask anyone for money. Altru’s marketing and communications tools, though, were built mainly around fundraising, so a lot of staff hit the same wall: everything seems to want an appeal attached, and a newsletter isn’t one.
How to Tell If an Altru Ticket Was Scanned (and Why It May Not Say So)
A guest hands over a phone at the gate, the barcode beeps, and they walk in. Later that afternoon someone in visitor services pulls up the same order in Altru and wants to know: did this ticket actually get used? It’s a fair question, and the answer is less obvious than it should be. There
How to Scan Members Into Free Programs in Altru
Member mornings, sensory-friendly hours, members-only lectures, free garden walks: the program costs nothing, but you still want to know which members came. The slow version is a staff member typing names into Altru while a line forms at the door. The fast version uses the barcode already printed on the membership card. Getting from one
Can Mac Users Run the Altru Membership Utility? Options That Work
Short version: Altru itself runs in a web browser, so a Mac handles the everyday membership work (looking up constituents, selling and renewing memberships, running queries) without trouble. Utilities are a different matter. When a tool has to be downloaded and installed instead of opened in a browser tab, it is usually built for Windows,
How to Add a Member Count to the Altru Membership Dues Revenue Report
The membership dues revenue report tells you how much money came in. The next question in almost every board packet or finance meeting is “from how many people?” The report doesn’t answer that well. You can see dollars by level or by period, but a clean count of memberships or members next to those dollars
Giving Gift Membership Purchasers Donation Credit in Altru
A grandmother buys a family membership for her daughter’s household. She will never use the card, never get the parking perk, never see the member newsletter. So when her year-end giving summary shows less than she spent, or her receipt subtracts benefits she never touched, she calls. Plenty of staff agree with her and wonder
How to Merge Two Duplicate Memberships in Altru
Two memberships for the same household is one of the more annoying cleanups in Altru. One spouse buys a family membership at the front desk in May, the other renews online in June under a slightly different email, and now you have two active memberships, two cards, two renewal notices, and a member who is
How to Change or Remove the Primary Member on an Altru Membership Renewal
A couple separates, and the person renewing the family membership isn’t the one listed first on it. A grandparent who held the membership has passed away, and their daughter wants to keep it going. A college student who was the “primary” on a dual membership has moved away. In each case, the person at the
How to Sort Altru Membership Card Process Results by Level or Country
You run the membership card process, open the output, and the rows come out in an order that suits nobody. The Family cards are scattered among the Individual cards, the overseas members are buried in the middle, and whoever stuffs envelopes now has to sort a stack of printed cards by hand before anything goes
