Blackbaud Altru
How to Send Joint Mailings to Unmarried Partners in Altru
Two people share a home, share a membership card, and come to every member night together. They aren’t married. Your year-end appeal goes out, and they get two envelopes at the same address, or one envelope addressed to only one of them. Neither result is what you wanted, and both cost something: postage in the
Selling Multiple Event Tickets on One Screen with Altru Web Forms
Picture a parent planning a summer: three Saturday workshops from the same family program, one ticket each, maybe two adults on the last one. They find the first date, add tickets, land in the cart, then go back to the event page, pick the next date, and repeat. By the third pass, some of them
How to Sell Sponsorship Levels for a Special Event in Altru
A gala sponsorship is several things at once: a gift, a set of seats, a logo on a banner, and often a payment that arrives in two pieces months apart. Altru’s event tools were built mainly around registrations, meaning one person, one price, one seat. Sponsorships don’t fit that shape very well, so the work
How to Show Outstanding Pledge Balances in Altru
A board member asks, “How much is still owed on pledges?” The development director wants the same number per donor, ideally on the constituent record, before a cultivation meeting. Altru tracks pledges and their payments well enough, but getting a clean outstanding balance in front of the right person takes a little setup. Below are
How to Alert Fundraisers When a Prospect Checks In at Your Altru Site
A major gift prospect walks in with their grandkids on a Saturday morning, scans a membership card, and spends three hours on site. The development director finds out on Tuesday, if at all. That gap costs you a natural moment for a hello, a thank-you, or a quick behind-the-scenes invitation. Altru records the visit. What
Adding Cost of Sales and Quantity Sold to Altru Merchandise Reporting
The shop manager wants to know which items actually make money. The board treasurer wants cost of goods sold for the month. Both open the standard merchandise sales report in Altru and find revenue by item, but not a clean “units sold” total next to a “cost of sales” figure. Then someone asks whether there’s
How to Customize the Physical Count Worksheet in Altru
Count day in the gift shop goes faster when the sheet in each counter’s hand matches how the shop is actually laid out and how your buyer thinks about stock. The standard physical count worksheet in Altru gives you the basics: the item, its identifier, and a place to write the number. What many store
How to Adjust Merchandise Inventory in Altru (Single Items and Bulk Counts)
The year-end count is done, the clipboards are back from the gift shop, and the numbers don’t match what Altru says is on the shelf. Twelve mugs short, three extra tote bags, a case of plush toys that was damaged in the stockroom and never written off. Now someone has to get Altru to agree
Refunding Gift Shop Merchandise in Altru When Scanning Won’t Work
A guest walks up to the gift shop counter holding a plush otter and a shirt that doesn’t fit. The cashier rang up the shirt in seconds by scanning its barcode an hour ago. Now they want to return it, and they reach for the scanner again, expecting the same thing to happen in reverse.
How to Audit Refunds on Unresolved Online Orders in Altru
Money left the processor, but the order never fully landed in Altru. Six weeks later someone in finance asks who issued that refund, why, and whether it was ever recorded against a constituent. If the order was stuck in an unresolved state when the refund happened, the answer can be surprisingly hard to find. This
