Blackbaud Altru
How to Mark Tickets Inactive in Altru Without Losing Sales History
“Mark that ticket inactive” can mean four different things in Altru, and each one is handled in a different place. Usually someone is trying to retire a price that shouldn’t be sold anymore, pull a program off the website or the register, shut down one event time, or stop a ticket that was already sold
Why Altru Doesn’t Show All Dates When Rescheduling Tickets
A guest calls to move their Saturday tickets to the following weekend. You open the order, start the reschedule, and the date list stops short. Some Saturdays are there, the one they want isn’t, and the calendar on your website shows it with plenty of space. What is going on? Almost always, Altru is filtering
How to Sell Upgradable Tickets in Altru: Add-Ons, Exchanges, and Upsells
A family buys general admission online, arrives, and finds out the new special exhibition or the 2:00 planetarium show costs extra. They’re happy to pay the difference. The question is how to take that payment in Altru without voiding their order and starting from scratch. The short answer: Altru doesn’t really have a single “upgrade
How to Sell Flexible, Open-Dated Admission Tickets in Altru
“Can I buy a ticket now and come whenever?” Tourists ask it, corporate buyers handing out passes to staff ask it, and parents planning around the weather ask it. An open-dated ticket sounds simple. In Altru it takes a little planning, because admission is built around programs and dates, and the right setup depends on
How to Sell Day-of Tickets for Preregistered Events in Altru
The lecture sold out its online registration a week ago. Then six people show up at the admissions desk asking whether there’s room, and there is, because three registrants canceled and the room holds a few extra chairs anyway. Now the cashier has to figure out how to take their money in Altru and get
How to Set an Online Sales Cut-Off Time for Events in Altru
A guest buys a ticket online at 9:52 for a 10:00 tour. They’re still parking when the group walks off, and the docent never saw their name on a printed list pulled at 9:30. Or a ticketed dinner closes its headcount with the caterer on Thursday, and three more people buy on Friday morning. Either
Why Altru Scheduled Program Web Links Stop Working (and How to Fix Them)
You set up a link on your website for a daily tour, a summer camp session, or a monthly behind-the-scenes program. It works for a few weeks. Then someone calls to say the “Buy tickets” button lands on an empty page, or shows next Tuesday’s event when they wanted today’s. Nobody changed anything on purpose.
How to Get a Web Link for Each Event in an Altru Program
Marketing wants to promote the Saturday night lantern walk in an email. Education wants to send a school the link for one specific field trip date. A partner website wants a “Buy tickets” button next to each concert in a series. In every case the ask is the same: give me the web address that
Altru Web Form First Available Date Not Updating: Causes and Fixes
You set up a scheduled program with a run of dated events, put it on your ticketing web form, and it works fine for the first week. Then the first event date passes, and the form still opens on that day, or on some other date that’s no longer bookable. Visitors see an empty or
Selling Tickets for a Past Program Date in Altru: What Works
The workshop ran last Saturday. Half the participants paid at the door, a few never paid at all, and now finance wants every attendee recorded against the right program date. Someone suggests sending the stragglers a link to buy online, and that’s when you find out the date is gone from the web. Short version:
