Blackbaud Altru
Why Altru Card Readers Keep Disconnecting (and How to Stop It)
The reader worked fine at 9 a.m. By 11 it shows as offline in Altru, the cashier is holding a guest’s card, and the only fix anyone knows is to unplug the device and wait for it to boot. Then it happens again after lunch. Card readers that drop off and need a reboot are
Which Credit Card Readers Work with Altru (and What About Chip and Tap)?
The short answer: the card reader you can use with Altru is decided by Blackbaud, not by what’s on the shelf at an office supply store. Altru takes card payments through Blackbaud’s own payment processing, so only devices Blackbaud has tested and approved for that connection will pass card data into a sale. A reader
Which Receipt Printer Works With Altru? What to Buy and How to Set It Up
The short answer: Altru doesn’t talk to a receipt printer directly. Altru runs in a web browser, so the browser prints the receipt and the operating system hands it to the printer. In practice, almost any receipt printer with a solid Windows or macOS driver can print an Altru receipt. Whether it prints a good
Which Ticket Printer Works with Altru? BOCA, Stock, and Setup
The short answer: Altru sites almost always print admission tickets on a direct thermal ticket printer, and the brand you’ll hear most often in the Altru community is BOCA Systems. That said, “works with Altru” depends less on the brand than on a handful of practical details: the model, how it connects, which driver is
How to See Who Scanned a Ticket in Altru, and at Which Entrance
A guest says their ticket was already used when they got to the gate. A volunteer insists they never scanned it. Your finance lead wants to know how many people came through the east entrance versus the main lobby last Saturday. All three questions come down to the same thing: for a given scan, who
Why Altru E-Tickets Won’t Scan (and How to Find the Cause Fast)
The guest holds up a phone, the scanner beeps or doesn’t, and the ticket gets rejected. Staff type the number in by hand, the line backs up, and nobody is sure whether the problem is the scanner, the ticket, or Altru. The good news is that scan failures almost always fall into one of two
Which Barcode Scanners Work With Altru? Handheld, Pedestal, and Wireless
Altru doesn’t need a special scanner. Nearly every barcode scanner a museum or zoo would buy can type a barcode into a field the same way a keyboard does, and Altru doesn’t care which brand did the typing. What matters is whether the scanner can read the barcodes you actually hand out, from the surfaces
Stopping Extra Names on Preregistered Parties at Altru Check-In
A family registers four people for a Saturday camp session or a guided program. They show up with six. At check-in, someone at the desk adds two more names to the party “just to get them in the system,” and now your roster, your capacity count, and your revenue no longer agree. Nobody paid for
How to Record Registrations for Past Events in Altru (Including Zoom)
The Zoom lecture ended an hour ago. You have a CSV of 140 attendees from the webinar report, a handful of walk-in names your education coordinator wrote on a legal pad at last month’s garden workshop, and a director who wants all of it “in Altru” so attendance shows up on constituent records and in
How to Ask Different Registration Questions by Ticket Type in Altru
A general admission buyer shouldn’t have to answer anything beyond name and email. A chaperone ticket for a school group might need the school name and grade level. A sensory-friendly morning slot might need a field for accommodation notes. A behind-the-scenes tour might need a liability acknowledgment and a shoe-size question. Put all of that
