How to Query Reserved Events in Altru: Tickets, Groups, and Registrants
“Can you pull a list of everything that’s reserved for next month?” sounds like a five-minute query. Then you open the ad-hoc query designer in Altru and realize “reserved” could mean three different things, each living in a different part of the database. Settle which one your colleague means first. Building the query is the
How to Find Other Altru Users and User Groups Near You
Altru has a small user base compared with the big fundraising platforms, and it’s spread across very different places: a regional history museum, a botanical garden, a mid-sized zoo, a science center. That makes peers harder to find, but it also makes them unusually useful. Someone who runs memberships or timed admission in Altru at
How to Add Google Tag Manager and GA4 to Altru Web Forms
Marketing wants to know which campaign sold last Saturday’s tickets. Google Analytics shows plenty of traffic to the tickets page and then nothing: no purchase, no revenue, sometimes a burst of “referral” traffic from a payment domain. The problem is rarely your tag. It usually comes down to where the Altru form actually runs and
How to Edit Text, Footers, and Layout in the Altru Email Editor
The Altru email editor is a WYSIWYG editor sitting on top of HTML. It’s fine for swapping a sentence or updating a date, and frustrating the moment you try to remove a block of text, rearrange a layout, or clean up a footer. Almost every “it won’t let me delete this” problem comes from the
TechBridge Podcast Ep 38: Social Good Software and Altru
On episode 38 of the TechBridge podcast, TechBridge CEO Brad Anderson and BoTecha IT Support founder Bobby Glen James sat down with Social Good founder Rick Hernandez to talk about the technology side of running a museum, gallery, garden, or other arts and culture organization. The conversation centers on a situation many cultural organizations know
Checkouts for Altru: Branded Mobile Checkout for Tickets and Members
Your website is where most people decide whether to buy a ticket, join, or give. For organizations on Blackbaud Altru, the last step of that decision usually happens on an Altru web form. Those forms work, but they often look and feel different from the rest of your site, and on a phone they can
Deduper for Altru: Finding and Fixing Duplicate Constituent Records
Duplicate constituents pile up in Altru without anyone doing anything wrong. A guest buys tickets online with a work email, renews a membership at the desk under a home address, and donates at a gala where a volunteer types the name by hand. Now there are three records for one person, and none of them
Calendar Builder for Altru: Timed-Ticketing Calendars for Your Website
Timed entry changes what a visitor needs from your website. They no longer ask whether you’re open on Saturday. They ask whether there’s still room at 11:00, and they want the answer before they get the kids in the car. A list of links or a static schedule can’t tell them that. A calendar that
Email Designer for Altru: Automated, Branded Emails From Your Queries
Every Altru shop sends the same handful of emails over and over: the ticket confirmation, the donation thank-you, the “your membership expires next month” reminder, the note after someone visits. The information for all of them already lives in Altru. The work is getting it out of Altru and into a well-designed email at the
Link2Pay for Altru: Pay-by-Link for Group Sales, Pledges, and Deposits
A school coordinator books a field trip for 120 students and asks for an invoice. A board member pledges a gift and wants to pay later in the month. A wedding couple owes a deposit to hold the garden for June. In each case the payment is real, the amount is known, and nobody wants
Data Bridge for Altru: Sync Altru Queries to Sheets and Email Tools
Altru holds the data your museum, zoo, or garden runs on: who your members are, who visited, who gave, and when. The trouble starts when that data needs to be somewhere else. The marketing coordinator wants an up-to-date list of lapsed members in Mailchimp. The finance lead wants yesterday’s admissions in a spreadsheet. The education
Add our support team to your Account
Add a support team member Log into the application. Click on “Team” in the sidebar. Click “Add Member”. Click on “Add the support team”. The support team now has access to your account
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