How to Keep Non-Members From Buying Member Prices on Altru Web Forms
You set up a “Member Adult” price type at a lower rate, add it to your online ticketing form, and within a week someone who has never been a member buys four of them. Now the gate staff have to choose between turning a family away and quietly eating the difference. Neither is a good
How to Take Summer Camp Deposits in Altru (and Collect the Balance)
Camp registration opens in February, families want to lock in a spot, and few want to pay the full fee for every child months before camp starts. A deposit fixes that for the family. For the person reconciling revenue in Altru, it creates a new job: tracking who owes what until June, and actually collecting
How to Let Altru Members View and Update Their Contact Info Online
A member moves across town, gets a new email address, and keeps getting renewal notices at the old one. Eventually they call, someone at the desk types the new address into the constituent record, and with luck it’s spelled right. Multiply that by a few thousand households and you can see why so many membership
Membership ID vs. Lookup ID: Which to Put on Altru Member Card Barcodes
The number in a member card’s barcode is easy to overlook while you’re designing the card. It starts to matter once the cards are printed and people are using them at the gate. Altru gives you more than one identifier to choose from, and the two that come up most are the constituent’s lookup ID
How to Edit, Void, or Correct a Refund in Altru
A cashier refunds the wrong order. A volunteer processes a refund twice. A guest disputes a charge, gets a refund through the card processor, and then someone also refunds them in Altru. Whichever way it happened, you now have a refund in Altru that shouldn’t be there, and the obvious move of opening it and
How to Record Raffle Ticket Sales in Altru After the Event
The raffle went well. Now there’s a cash box count, a stack of ticket stubs with names and phone numbers, maybe a card reader report, and someone in finance asking when it will show up in Altru. Altru has no raffle-specific module, so getting this in cleanly comes down to a few decisions you make
How to Send Acknowledgement Emails for Altru Daily and Advance Sales
A family buys four tickets online and gets a tidy confirmation within a minute. The family behind them in line buys the same four tickets at the admissions window and walks away with a paper receipt. A school coordinator books a field trip over the phone and gets nothing at all until someone remembers to
Gift Acknowledgment Best Practices in Altru: Meeting a 48-Hour Standard
A donor who gives on Tuesday and hears nothing until three weeks later rarely complains. They just give a little less warmly the next time. Getting a thank-you out within two business days is one of the cheapest ways a museum, zoo, or garden can protect its donor relationships. It’s also one of the first
How to Remove Duplicate Emails, Addresses, and Phones on One Altru Record
Open a long-time member’s constituent record and you may find three copies of the same email address, two versions of their street address (one says “St.”, one says “Street”), and a phone number listed twice with different formatting. Nothing is technically broken, but it makes the record harder to read, it can send mail to
How to Manage Admission Capacity in Altru: Timed Entry and Desk Limits
“How many people can we let in right now?” sounds like a question your ticketing system should answer on its own. In Altru, the answer depends on how you sell admission. Altru can enforce a hard cap on some kinds of tickets. For others, it only reports what you have sold and leaves the stopping
How to Partially Refund an Event Package in Altru
A family buys your holiday package: evening lights admission, a cocoa-and-cookies add-on, and a parking pass, all sold together at one price. The day before, they call to say they drove separately and won’t need parking. They want the parking money back and to keep everything else. That sounds like a two-minute fix. In Altru
SwipeTrack and Altru: Evaluating Contactless Payments and Digital Cards
Tap-to-pay readers and phone-based membership cards are two different problems that often get bundled into one vendor conversation. SwipeTrack, sometimes discussed alongside the Xtrulink name, is one of the vendors that comes up when organizations shop for card readers and check-in tools. Whether any vendor like that is a good fit for an Altru site
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