How to Set Up Altru Daily Sales Buttons and Layout for Faster Checkout
The Daily Sales screen is where your cashiers spend their whole shift, so its layout matters more than almost any other Altru setting. A ticket seller who has to hunt for “Child Admission” behind three rows of program buttons is slower, makes more mistakes, and rings up the wrong price more often. The good news
How to Handle an Altru Household When a Spouse Dies
A longtime member calls to say her husband passed away last month. She’s renewing the family membership, and she’d rather not get any more mail addressed to both of them. That’s a small request, but in Altru it touches the constituent record, the household, membership, giving history, and every mailing list built from a query.
How to Accept Online Pledge Payments in Altru Without Losing Track
A donor commits $5,000 over two years, paid quarterly. The pledge is in Altru, the reminder letter goes out, and the donor writes back: “Can I just pay this online?” It’s a fair question, and it’s where a lot of development offices discover a gap between taking a gift and taking a payment on a
How to Connect Altru to WordFly: Exports, Syncs, and Unsubscribes
WordFly is an email platform used by many arts and cultural organizations. Altru holds your constituents, members, donors, and ticket buyers. Getting the two to talk is mostly a data question: which records leave Altru, how often, and how opt-outs find their way back. Start with one honest caveat. Integrations change, and we can’t promise
How to Show Soft Credits and Matching Gifts on an Altru Constituent Record
A board member calls the development office. She’s given $1,000 a year for five years, and her employer has matched every gift. Her husband also sent a check from the family foundation last spring. You open her constituent record in Altru, and the summary shows… her own direct gifts. The match and the foundation gift
How to Set Up Self-Serve Ticket Scanning Kiosks with Altru
A self-serve entry lane sounds simple: a guest holds up a phone, a light turns green, and they walk in. Getting there with Altru is less about buying a scanner and more about deciding what the scanner is allowed to decide on its own. This guide covers what a self-scan lane needs, where Altru’s own
How to Resend an Acknowledgment Email in Altru (and Prevent the Next One)
The phone call usually goes like this: “I bought tickets online last night and never got the email.” Or a donor needs a receipt for their accountant. Or someone bought a membership at the front desk and wants written confirmation. The order is in Altru. The guest just doesn’t have proof of it in their
How to Update Name Formats for Existing Constituents in Altru
You finally agree on how mail should be addressed. Maybe it’s “Ms. Jane Smith” instead of “Jane Smith,” or “The Smith Family” for household members, or first-name salutations for your friendly member letters. You update the default name formats in Altru, run a test letter, and nothing changes for the thousands of people already in
Sending the Altru E-Ticket and Receipt in One Confirmation Email
A family buys four timed tickets on your website at 9:40 p.m. Two emails show up. One says “Thank you for your purchase,” with an order summary. The other has the tickets. The next morning one of them is in the promotions tab, the other is in spam, and the parent at your entry gate
How to Sell Photography Permits in Altru: Three Setups That Work
Gardens, historic houses, and zoos get the same call every spring: a photographer wants to shoot engagement portraits, senior pictures, or a small wedding on the grounds, and they want to know what it costs. Charging for that is simple. Getting the sale into Altru so it shows up cleanly in revenue reports, ties to
How to Handle a Special Event Guest Who Won’t Attend in Altru
A donor RSVPs for your spring gala and brings a guest. Two days before the event, the guest drops out but the donor is still coming. You want Altru to show one seat filled, one seat open, and a clear record that the guest was invited but didn’t attend. That last part is where people
How to Track Grants in Altru: Revenue Setup, Deadlines, and Reports
Grant tracking involves two different jobs, and Altru only does one of them well. The first job is recording the money: who awarded it, how much, when it arrives, and what it is restricted to. The second is managing the grant itself: application deadlines, interim reports, renewal cycles, and program outcomes. Altru handles the money
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