How to Enable Checkout Flows with Altru
Checkout flows let Blackbaud Altru organizations replace clunky default online purchase experiences with a modern, brand-aligned checkout. Guests buy tickets, memberships, and event packages more easily, while your team keeps transactions recorded in Altru. Social Good Software checkout flows connect to Altru so inventory, pricing, and order data stay in one system of record. This
How to Disable eTicket Emails in Altru
Altru provides you with two options to disable outbound messages for online transactions. Let’s review both options to decide which option is best for you. Disable emails at the web-form level – (Not supported by Altru) Disable eTickets email – Stops all eTickets emails from being delivered Disable emails globally – Stops all transactional emails
Social Good Software Update 1.1.3v
Calendar Builder Added, “Powered by Social Good Software” as a backlink to all calendars. Barcode Scanner Added support to validate tickets with Altru by sending data back on the initial scan. Added the ability to configure the value of the ticket being scanned in. Added support for secure barcodes from Altru. Checkout Flows and Online
Social Good Software Update 1.1.2v
Calendar Builder Fixed bug with event color being replaced when Altru response back with no data. Added support to pass parameters to the destination on a redirect for events in the calendar. Added support for Google Analytics to re-evaluate links on the calendar if Google Analytics is available. Email Designer Added support for Note Types
Social Good Software Update 1.1.1v
Calendar Builder Added support to change the timezone for each calendar. Created documentation on how to force a data update with Google Calendar. Tested for edge cases for Timezones and verified new timezones are working correctly. Fixed minor bugs when some calendars were not getting updated every five minutes. Email Designer Added support to change
How to delete your account
In this guide: Learn delete your account in Altru with a short video walkthrough, then follow the written steps below so your team can repeat the process without hunting through menus. Social Good Software builds tools that sit alongside Blackbaud Altru so guest services, membership, and marketing teams spend less time on workarounds and more
How to force a data refresh to iCal Feed
Make sure that when you are in Google Calendar you append the following value to the iCal Feed to force a data update. &noCache
Social Good Software Update 1.1.0v
Deduper Update The Deduper tool started as a simple tool to help you find duplicates in your data inside of Altru. As any Altru customer knows, duplicate data is a big concern. The duplicate record problem goes far beyond Arts and Culture organizations. Other companies such as banking, finance, health care all have to deal
How to download your receipt
Before getting started You must be an administrator to view and download receipts You must have processed your payment online How to download your receipt Step 1: Go to the billing section Click on the Settings tab on the left navigation. Click on the Billing tab on the top right-hand navigation. Find the transaction you
How to downgrade/upgrade your plan
Details on changing your plan You must be an administrator of the account You must have set up your billing details How to downgrade/upgrade your plan Step 1: Downgrade or upgrade your plan Click on the Settings tab on the left navigation. Click on the Billing tab on the top right-hand navigation. Click on the
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