Social Good Software
Silent and Virtual Auction Software That Works With Altru
Auction night is the easy part. The hard part comes the following Tuesday, when someone has to turn a list of bidder paddles, every winning bid, and a stack of card payments into clean constituent records and correctly coded revenue in Altru. When you’re picking silent or virtual auction software, that cleanup is what you
How to Sell Merchandise Online When Your Gift Shop Runs on Altru
Your gift shop already rings up merchandise in Altru at the register. The harder question is what happens when someone on your website wants to buy the exhibition catalog, the plush penguin, or a holiday ornament without driving over. Altru’s online selling grew up around admission, memberships, and donations. Physical goods bring shipping, sales tax,
How to Customize Sales Receipts in Altru: Desk, Email, and Back Office
“Can we change what the receipt says?” sounds like one question. In Altru it’s usually three or four, because the printed slip at the admissions desk, the email a guest gets after buying online, and the confirmation a group leader gets from the back office come from different places and have different limits. Before you
How to Sell Virtual or Digital-Only Memberships in Altru
“Digital membership” means two different things depending on who’s asking. Sometimes it’s a new, lower-priced level for supporters who live too far away to visit: they get your newsletter, online programs, and a shop discount, but no free admission. Other times it’s an ordinary membership that’s simply delivered electronically, with no plastic card and no
How to Sell Membership Add-Ons Mid-Term in Altru Without a Renewal
A family joined in February. In June they want to add a nanny pass, or two extra guest passes, or reserved parking for the rest of the year. They aren’t looking to renew early or move to a higher level. They want to pay for one extra thing and keep the same membership. In Altru,
How to Simplify Online Membership Renewal in Altru, Step by Step
A renewal should be one of the simplest transactions you handle. The member already knows you and has already paid once. When renewals stall online, the cause is often not that people changed their minds but that the path from “your membership is expiring” to “you’re renewed” has too many places to stop. This guide
How to Limit Capacity by Price Type in Altru: Four Workable Approaches
Say your 10:00 behind-the-scenes tour holds 20 people, but only 4 of those spots can be the free member-guest tickets, and only 2 can be wheelchair-accessible spots because of the elevator. You set capacity to 20, add your price types, and then realize nothing stops the member-guest price from selling all 20. That is the
How to Show Members Their Membership Status Online in Altru
“Am I still a member?” sounds like a simple question. For a lot of museums, zoos, and gardens running Altru, answering it still means a phone call, an email to the membership office, or a guest standing at the admissions window while someone looks them up. Members would rather check for themselves, the same way
How to Accept Apple Pay and Contactless Payments with Altru
“Can I just tap my phone?” comes up at admissions windows all the time, and it’s a fair question. Visitors use Apple Pay at the coffee shop next door. When the answer at your desk is “sorry, card only,” it feels dated, even if the card reader works perfectly. The tricky part with Altru is
How to Refund or Adjust Altru Group Sales Payments After Check-In
A school books 60 students, pays in full, and arrives with 48. The chaperone checks in, the group tours the galleries, and two days later the district’s business office asks for a refund on the twelve no-shows. Now someone in your group sales office has to change money on a reservation that Altru already considers
