Social Good Software
How to Show Tickets Remaining on Altru Web Forms
“Only 6 spots left” is one of the most useful lines you can put on a registration page. It gets fence-sitters to commit, and it stops people from planning a family trip around a workshop that’s about to sell out. The question is how to get that number in front of the public when your
Cleaning Up Membership Transactions After a Refund in Altru
You refund a membership payment and the money side looks right. The revenue record shows the refund and the batch balances. Then you open the constituent and the membership history still lists a “Join” or “Renew” for a purchase that has been fully reversed. Anyone reading that record later will reasonably assume the person paid
How to Hide the Discount Code Field on Specific Altru Web Forms
A donation form with an empty “Promo code” box sends a strange message. Donors wonder if they’re missing a deal, some leave to search for a code, and a few email you to ask for one. The same goes for a membership renewal form where you never offer discounts, or a members-only reservation form where
How to Mark a Group Sales Reservation as a No-Show in Altru
A school bus was booked for 10:00, the education team set up a classroom, and nobody came. The next morning someone asks a reasonable question: how do we record that in Altru so we stop booking that school without a deposit? The short answer is that Altru group sales doesn’t give you an obvious “No
Locked Out of Altru? How to Diagnose and Restore User Access
“I can’t get into Altru” is one of the most common messages an Altru administrator gets, and the frustrating part is that it can mean four or five different things. A cashier who was logged out overnight, a volunteer coordinator who mistyped a password too many times, and a part-timer whose access was switched off
How to Track More Social Media Platforms on Altru Constituent Records
Your marketing coordinator wants to tag donors who are active on Instagram and TikTok. The constituent record in Altru has a place for social media under contact information, but the platforms listed don’t match the ones your audience actually uses, and nobody can find a setting to add a new one. So handles end up
How Altru Matches Web Form Emails to Existing Constituents
A longtime member buys two tickets online. She types her name the way she always does, uses the same email address she has had on file for ten years, and checks out. The next morning there are two of her in Altru: the original record with her membership history, and a brand-new constituent holding last
How to Register a Constituent for an Event From Their Altru Record
A longtime donor calls the development office: “Can you put me and my husband down for the spring lecture?” You already have her constituent record open because you were just thanking her for last month’s gift. The natural thing is to click something on that record and register her. In many Altru setups, that button
How to Log One-Off Emails on a Constituent Record in Altru
A donor emails your development director to say she’s moving to Arizona and wants her membership card sent to the new address. The director replies, updates nothing in Altru, and goes on vacation. Three weeks later the renewal letter goes to the old house, and nobody can find the email that explains why. Emails sent
How to Set Up Text-to-Give When Your Donations Live in Altru
“Text GIVE to 55555” sounds like a single feature you switch on. In practice, text-to-give is three separate pieces: a phone number or keyword that receives the text, an auto-reply that sends back a link, and a donation page that actually takes the money. Altru can own the last piece. The first two come from
