Social Good Software
How to Avoid Room Conflicts Between Programs and Events in Altru
The education team schedules a Saturday homeschool workshop in the classroom wing. Two weeks later, the events coordinator books the same room for a member preview reception. Both look fine on their own. Nobody notices the overlap until the caterer and twenty kids with glue sticks arrive at the same door. Room conflicts like this
How to Report Sales by Workstation in an Altru Sales Order Query
Someone in finance asks a simple question: how much did the second register in the gift shop take in last Saturday, compared with the ticket window by the main entrance? You open a sales order query in Altru, start looking for a workstation field, and find that it’s either buried, named something you didn’t expect,
How to Add or Update Constituents in an Altru Appeal Mailing
The year-end appeal list went to the mail house on Monday. On Wednesday, the development director forwards three names: a new board member, a lapsed donor who just called, and a family whose address was wrong. Can you just add them to the appeal mailing in Altru? And while you’re in there, what happens to
Where to Find “Mark All as Attended” in Altru (and Why It May Be Hidden)
The event is over, sixty people showed up, and you want Altru to reflect that before you run the post-event report. Clicking into each registrant one at a time is not a good use of your evening, so you go looking for the bulk option. It exists, but it’s not always where people expect it,
Registering People for Preregistered Programs in Altru’s Back Office
A parent calls on Monday morning to enroll two kids in next month’s summer camp week. Another family already paid by check at the front desk and needs to be added to the roster. A board member’s grandchild is getting a complimentary spot. None of them came through your website, and all of them have
How to Tell Apart Same-Name, Same-Time Programs in Altru Daily Sales
Two “Behind the Scenes Tour” programs both start at 10:00. One meets at the north gate and is for adults, the other is a family version that starts in the education building. In Altru Daily Sales, the cashier sees two lines that look identical and has to guess. Guess wrong and a family of four
How to Find Past Events in Altru Program Forms (and Where They Went)
Last year’s holiday lantern walk sold well, and now someone wants to set up this year’s version “just like last time.” You open the program forms list in Altru to see how the old one was configured, and the event isn’t there. The form still exists, the sales are still in Altru, but the event
How to See a Member’s Last Visit When Selling Tickets in Altru
A member walks up to the admissions desk, hands over a card, and says, “I haven’t been here since spring.” Was that spring of this year or two years ago? Did they come in last weekend with a different family member? The cashier has no idea, because the sales screen is built to sell tickets,
Why Altru Guest Passes Don’t Update After a Global Expiration Change
You closed for six weeks, or a renovation ran long, and leadership decided to give every active member extra time. Someone ran a global change on membership expiration dates in Altru, the membership records now show the new dates, and everyone moved on. Then a member shows up with a guest, and the guest pass
How to Turn Off Gift Memberships on Altru Web Forms
Gift memberships sound like an easy win until the first batch of online gift orders arrives with the purchaser’s address in the recipient fields, a recipient who already has an active membership, or a card nobody knows where to mail. At that point a lot of membership managers want to take the gift option off
