Social Good Software
Choosing a Plastic Membership Card Printer That Works With Altru
Short version: Altru doesn’t need a special “Altru printer.” Membership cards come out of Altru as a print job, so the real question is whether a given card printer has a solid Windows driver that can handle a standard credit-card-sized page, and whether it prints a barcode crisply enough for your scanners to read. Most
Why Xtrulink Isn’t Sending Card Install Emails for Altru Renewals
New members get their digital card install email within minutes. Renewing members get nothing. Then a renewing member shows up at the gate and says, “I paid last week, where’s my card?” It’s a common pattern with third-party wallet card integrations like Xtrulink that sit on top of Altru, and it’s rarely random. Usually something
How to Fix Duplicate Lookup IDs in Cuseum Digital Cards for Altru
Two members open their wallet passes and see the same ID. Or a member renews and their card shows the old expiration because the update landed on someone else’s pass. Or a pass refuses to update at all because the sync can’t tell which record it belongs to. When a digital card provider like Cuseum
Choosing a Cuseum Alternative for Altru Membership Cards and Portals
Shopping for digital membership cards and a member self-service portal usually starts with one vendor name, and Cuseum is often the first one an Altru shop hears about. That’s a reasonable place to start, but it shouldn’t be the end of the search. The options differ in ways that matter more than the demo screens:
How to Email Membership Cards from Altru Instead of Mailing Them
Printing, stuffing, and mailing plastic or cardstock membership cards costs postage and staff hours, and the card often shows up after the member’s first visit. So it’s no surprise that membership teams want to send the card by email instead. The catch is that Altru was built around producing printed cards, and getting a usable
How to Set Up a Corporate Membership Program in Altru
A local bank writes a $5,000 check and wants “a corporate membership.” What did it buy? Free admission for employees? A logo on the donor wall? Twenty guest passes a year? A members-only evening? Before anyone touches Altru, that question needs a written answer. Otherwise the software setup copies the confusion. This guide covers the
How Web Registration Connects to Households in Altru (and Why It Breaks)
A couple buys a family membership at the front desk. A month later, one of them creates a login on your website to reserve tickets, and the site acts like they’ve never met you. Or the other spouse registers too, and now you have three constituent records where you expected one household. Both problems come
How to Give Members Member Pricing When They Register Online in Altru
Member pricing is easy to set up and hard to enforce. Adding a “Member” price to a ticket or a class registration in Altru takes minutes. The real work is deciding how the web form knows that the person clicking “Member” actually holds a current membership, and what happens when they don’t. Each way of
How to Handle Auto-Renewal for Gift Memberships in Altru
A gift membership has two people attached to it: the person who paid and the person who gets the card. Auto-renewal assumes those are the same person. That mismatch is why setting up auto-renew for gift memberships in Altru is harder than it looks, and why the right answer is often a policy decision before
Why Altru Auto-Renewal Notices Show the Wrong Expiration Date
An auto-renewing member opens a notice that says their membership expires in May. It’s October, and they know they just renewed. Or the notice goes out three months early with a date that belongs to next year’s term. Either way, the member calls to ask whether they’ve been charged twice, and someone on staff has
