Social Good Software
How to Merge Duplicate Organization Records in Altru (and Clean Up After)
“Riverside Elementary,” “Riverside Elementary School,” and “Riverside Elem PTA” are probably the same school. In Altru they can easily be three separate organization records. One has the group sales history, one has the field trip coordinator attached as a contact, and one has a single donation from 2019. Reporting on that school means guessing which
Why Merged Constituent IDs Still Show Up in Altru Marketing Efforts
You merged two duplicate constituents last month. Today you pull the recipient list for your fall appeal and there it is: the ID of the record you merged away, or the same person showing up twice. It feels like the merge didn’t take. Usually it did. The marketing effort is just working from a list
What Data Carries Over When You Merge Duplicates in Altru
You merge two records for the same member, open the surviving record, and something is missing: a second email address, a note from the development office, a preference flag, maybe a membership you could have sworn was on the other record. Merging in Altru moves a lot, but not everything. It also doesn’t always move
How to Clean Up Your Altru Database: Duplicates, Addresses, Households
An Altru database rarely gets messy all at once. It happens a little at a time. A guest buys tickets online with a personal email and then joins at the desk with a work email. A seasonal cashier creates a new constituent because the search didn’t find “Bob” under “Robert.” An old import left a
How to Connect Altru to a Camp Registration System Like CampSite
Summer camp is often the second-biggest revenue line at a museum, zoo, or nature center, and it almost always runs in a separate registration platform such as CampSite. Camp software handles things Altru was never built for: session waitlists, medical forms, pickup authorizations, cabin or group assignments. The trouble starts in the fall, when development
Why Full Summer Camps Don’t Show Sold Out in Altru (and How to Fix It)
Every spring it happens to someone: the Week 3 nature camp filled weeks ago, the education team knows it’s full, and yet the registration page still lets parents pick it. Or Altru shows zero seats left, but the website still says “Register.” Then a family pays for a spot that doesn’t exist, and someone has
How to Export Summer Camp Registration Data from Altru Web Forms
Every spring the camp director asks for the same thing: one spreadsheet with each camper’s name, age, session, T-shirt size, allergies, and who is allowed to pick them up. The registrations came in through an Altru web form, so the data is in Altru somewhere. Getting it out in a clean, camper-per-row layout is the
How to Edit a Summer Camp Registration in Altru Without Breaking Rosters
A parent calls in June. Their daughter is registered for Week 3 of nature camp, but the family vacation moved, so now she needs Week 5. Also, her allergy changed, and could you fix the spelling of her last name while you’re at it? That’s three different kinds of “edit.” In Altru, each one goes
How to Move Camp Registrations When a Session Is Rescheduled in Altru
A thunderstorm, a sick instructor, or a building repair pushes your Tuesday “Junior Zookeeper” week to the following Monday. Forty families are already registered and paid. Now someone has to get those registrations into the new session without losing what you collected, without double-counting revenue, and without overbooking the new date. Altru doesn’t have one
How to Sell Summer Camps Online with Altru: Setup, Pricing, and Rosters
Summer camp is ticketing with a lot more going on. A parent isn’t buying admission for one afternoon. They’re signing a specific child up for a specific week, giving you allergy and pickup details, maybe taking a member discount, and expecting a confirmation they can forward to a co-parent. Altru can handle a lot of
