How-to
Creating Altru Households from Online Family Membership Purchases
A family buys a dual or family membership on your website. The purchaser types in their own name, adds a spouse and maybe a grandparent, pays, and leaves. In Altru you now have a membership with several people on it. What you may not have is a household tying those people together. That gap shows
How to Keep the Original Discount When Rescheduling Tickets in Altru
A family bought four tickets for Saturday with a 20% promo code from a school newsletter. Saturday gets rained out, they call to move to next Sunday, and suddenly the new order shows full price. Now someone at the desk has to explain a price difference the guest never agreed to, or quietly fix it
How to Apply Discount Codes to Membership Purchases in Altru
A member calls in with a coupon from your fall mailer: “20% off a new family membership.” Your membership coordinator opens Altru to process it from the back office, and there’s no obvious field for a promo code. The discount ends up being typed in as a lower payment amount, and three months later nobody
How to Record Check Memos on Group Sales Payments in Altru
A school district mails a check for its spring field trips. The memo line reads “Lincoln Elem, 4th grade, invoice 2 of 3, PO 88123.” Someone records the payment against the group sales reservation in Altru, and three months later the district’s accounts payable office calls to ask which trips that check covered. Unless that
How to Invoice a Group for a Scheduled Program in Altru
A fourth-grade teacher books a guided tour and a classroom workshop for 62 students. The school can’t pay with a card over the phone. Their business office wants an invoice with your tax ID, a PO number, and a due date before anyone cuts a check. You have the reservation in Altru, and you need
How to Add Social Media Links to Altru Web Forms (and Where They Belong)
Someone just bought tickets or joined as a member. They’re happy and they’re paying attention, which makes it a good time to ask them to follow you on Instagram or share the event with a friend. The trouble is that Altru web forms aren’t built around this. There’s no “social links” field to fill in,
How to Delete a Code Table in Altru (and What to Do Instead)
Short version: you can delete or retire the entries inside an Altru code table, but removing an entire code table is not something a typical Altru administrator can do from the application. Code tables sit underneath attributes, constituent fields, interactions, and other records, and Altru protects them because removing one could orphan data across the
Why Altru Constituents From Online Sales Show Gender as Unknown
Pull a list of constituents created through online ticket or membership purchases and look at the gender column. In most databases it’s almost entirely “Unknown.” That isn’t a bug in the usual sense. It’s what happens when a record is created from a checkout that never asked the question. This article explains where that value
Updating Primary Contact Info From Web Form Entries in Altru
A longtime member moves across town, changes her email, and renews online. She types the new address and new email into your web form, pays, and assumes you’re up to date. Three weeks later her renewal reminder goes to the old inbox, and her card goes to the old address. That gap between “the patron
How to Show Ticket Types and Prices on Your Altru Event Listing Page
A visitor lands on your online event listing, sees “Members’ Night at the Garden” and a date, and has no idea whether it costs $15 or $150, or whether there’s a child price at all. To find out, they have to click into the event, sometimes pick a date first, and only then see the
