How-to
Selling Preregistered Events as a Package in Altru: What Works
Say your education team runs a four-week summer workshop series and wants to offer “all four sessions for one price.” Or development wants a lecture plus dinner sold together. In Altru, those sessions are often built as preregistered events, and the natural next thought is to bundle them as a combination the way you would
How to Track Membership Renewal Notice Response Rates in Altru
You sent the first renewal letter in January, the second in February, and a lapsed-member email in March. Your board wants to know which of them worked. Renewal revenue for the quarter is easy to find in Altru. Proving that a particular notice caused a particular renewal is harder, and the answer depends on whether
Can Altru Members Sign In Online With Their Membership ID?
The membership ID is the one thing almost every member has on hand. It’s on the card in their wallet, on the renewal letter, on the welcome email. So when a member tries to renew or check their benefits online and gets asked for a username and password they never set up, the natural question
How to Sell Level-Specific Membership Add-Ons Online in Altru
A Family member should be able to add a parking pass. A Patron member already gets parking, so offering it to them is confusing at best and a refund request at worst. A basic Individual member might be eligible for an extra guest card that higher levels already include. Add-ons rarely apply equally to every
How to Use Discount Codes for Special Events in Altru
The development director wants a code for the gala: board members get 20% off, sponsors’ guests register free, and the early-bird rate ends Friday. Before you promise any of that, answer one question: in Altru, is this event a ticketed program or a special event with registration? The answer decides whether a discount code is
How to Copy a Discount in Altru (and When to Skip It)
You set up a discount last spring that worked well, say 20% off general admission for a partner organization, with the right price types, sales methods, and date limits. Now a second partner wants the same deal under its own name and code, and you want to duplicate the first one rather than build it
How to Book a Multi-Day Group Reservation in Altru
A school district books a two-day field trip: fourth graders on Tuesday, fifth graders on Wednesday, one contact, one invoice. A tour operator wants the same 40-person package on three consecutive Saturdays. In both cases the group thinks of it as a single booking. Altru group sales usually doesn’t. Each visit date tends to end
How to Track Multiple Contacts for an Altru Group Reservation
A school field trip almost never has just one person on the other end. The teacher who booked it, the front office that pays the invoice, and the chaperone who shows up with forty fourth-graders are often three different people. A group sales reservation in Altru, though, is built around one main contact. Everyone else
How to Capture Buyer Comments on Every Altru Online Sale
“My mother uses a wheelchair, can we get a ramp entrance?” “This membership is a gift, please don’t mail the card to me.” “We’re arriving late because of school pickup.” Visitors want to tell you things when they buy online, and a free-text comments box is the obvious place for them to do it. The
How to Change the Register Button Text on Altru Web Pages
One word in the header of your Altru online sales pages causes more confused emails than it should: Register. To your staff, it means “create a web account.” To a visitor buying tickets for a family program, it reads like “sign up for the event,” and to a member it can look like they’re expected
