How-to
Can You Make Auto-Renew Mandatory for Altru Memberships?
The short answer: as far as we know, Altru doesn’t have a single setting that forces every member onto auto-renew. Auto-renew is generally something a member opts into when they pay by card, not a condition of the membership program itself. You can still get close to “you stay a member until you cancel” through
How to Apply an Altru Ticket’s Value Toward a Different Program
A family bought general admission online for Saturday. At the gate they ask whether they can put that money toward the planetarium show instead. An hour later, someone else at the desk asks whether the admission they just paid can count toward a membership. Both are asking the same thing: can the value of a
How to Stop Charging Members Service Fees in Altru
A member buys timed tickets online and sees a service fee at checkout. A non-member pays the same fee and doesn’t think twice. The member emails you: “Isn’t free admission supposed to mean free?” They have a point, and the fix is less obvious in Altru than you’d expect. This guide covers why member purchases
How to Limit Price Types on Altru Group Sales Reservations
A group coordinator books a fourth-grade field trip for 60 students and 8 chaperones. When they open the price type list on the reservation, they get every price type the organization has ever made: adult, child, senior, member adult, member child, military, reciprocal, comp, the 2019 holiday promo, two school rates, and a homeschool rate
Why Group Sales Without Programs Miss Altru’s Daily Schedule Report
A school bus pulls up at 9:40. The front desk checks the daily schedule report, and the group isn’t on it. Somebody digs through group sales on a back-office computer, finds the reservation, and the morning goes on. It isn’t a disaster, but it happens again the next week, and the week after. Usually there’s
How to Add Conditional Rules to Altru Form Fields (and What to Do Instead)
You want a membership form that asks for a second adult’s name only when someone picks a household level. Or a donation form that shows a “tribute name” field only when the donor checks “in honor of.” Every modern form builder does this with a show/hide rule. In Altru, it’s harder than it sounds, and
How to Show Order Balance Due in an Altru Query
A group sales coordinator asks for a simple list: every order that still owes money, with the amount due. It sounds like a five-minute query. Then you open the sales order fields in Altru’s query tool and can’t find a clean “balance due” column to drag in. You’re not missing something obvious. Altru’s query sources
How to Query a Pasted List of Constituents in Altru (and What Works Better)
Someone hands you a spreadsheet with 140 lookup IDs, or a column of emails from an event sign-in sheet, and asks, “Can you pull these people in Altru?” Your first instinct is to open a query, add a filter, and paste the whole column in. That’s where things get awkward. Here’s what tends to work,
How to Undo a Change in an Altru Query (and Avoid Needing To)
You dragged a field into the wrong spot, deleted a filter you needed, or changed an output column, and now the query doesn’t return what it did five minutes ago. You go looking for Ctrl+Z and it isn’t there. The short version: as far as we know, Altru’s query designer has no step-by-step undo history.
How to Handle One Note for Multiple Constituents in Altru
A board member brings four colleagues to a donor dinner, and afterward you want the same note (“Attended spring cultivation dinner; interested in naming opportunity for the new gallery”) on all five constituent records. Or a family of three calls with an address change and a complaint about a parking charge, and you’d like one
