How-to
How to Soft Credit Event Registrations in Altru (and What to Do Instead)
A board member buys a table of ten for your spring gala and fills it with friends. A local company pays registration for six of its employees to attend a lecture series. A spouse writes the check for a couple’s dinner tickets. In each case, the person who paid isn’t the only person who deserves
How to Link an Opportunity to a Split Gift in Altru
A board member pledges $10,000 after a lunch with your director: $6,000 to the annual fund, $4,000 to the new education wing. Your development officer has been tracking that ask as an opportunity for months. Now the check arrives, you enter it as one gift split across two designations, and you want the opportunity to
How to Report on Resource Overrides in Altru (and Make Them Traceable)
Someone booked a school group into a classroom that was already reserved. Altru flagged the conflict, a staff member clicked past it, and two buses showed up for one room. Afterward, the obvious question is: how often does this happen, and who is approving it? Answering that means reporting on resource overrides, and that turns
How to Charge for Equipment and Resources in Altru Facility Rentals
A wedding books your conservatory for a Saturday evening. The contract covers the room, but the client also wants forty extra chairs, a projector, a dance floor, and two hours of custodial time. The room fee goes in easily. The extras are where things get messy: they end up on a spreadsheet, a paper invoice,
Setting Up Facility Rentals in Altru: Locations vs. Resources
Someone calls to book the courtyard for a wedding in June. They also want forty chairs, the portable PA, and two staff to set up. Before you can quote it, hold the date, or take a deposit, you have to decide how Altru should represent each piece of that request. That decision, more than any
How to Sell Monthly Kit Subscriptions When You Use Altru
Monthly kits have become a steady earner for a lot of museums, science centers, zoos, and gardens: a box of activities mailed to families, a seed-of-the-month packet, a craft kit tied to a current exhibition. The education team builds them. Then someone has to work out how to sell them in Altru, and that turns
How to Sell Concessions in Altru: Three Setups and Their Trade-offs
Popcorn, bottled water, a bag of animal feed, a coffee at the café cart. Concessions are small sales, but there are a lot of them, and the first question most Altru administrators face is a basic one: should these go through Altru at all? There’s no single right answer. It depends on what you’re selling,
How to Scan Merchandise at the Gift Store Register in Altru
A visitor sets a mug, a plush otter, and two postcards on the counter. The cashier picks up a scanner, points it at the mug, and nothing happens. Or something happens in the wrong field. Gift store scanning in Altru tends to break in small, specific ways, and almost all of them trace back to
Altru “Parameter Is Not Valid” Error When Renaming a Merchandise Item
You change “Plush Otter (Small)” to “Small Otter Plush,” click save, and Altru answers with a short, unhelpful message: Parameter is not valid. The name you typed is fine. Nothing about it looks unusual. So what is Altru objecting to? The short answer: the message usually isn’t about the name at all. It’s a generic
How to Search Merchandise by SKU in Altru (and Make It Easier)
A shipment of mugs arrives with a packing slip that lists only SKUs. Or a vendor calls about a reorder and reads you a product code. You go to look it up in Altru and realize the item search screen wants a name, and nobody remembers whether it was entered as “Mug, Logo” or “Logo
