Blackbaud Altru
What to Do When Altru Is Down: Outages, Errors, and Recovery
The front desk calls: Altru won’t load, or it loads and then throws “Service Unavailable,” or a cashier gets a database error halfway through a sale. The line is already forming. What you do in the next ten minutes matters more than figuring out the cause, because the cause is usually something you can’t fix
How to Allow or Prevent Stacking Multiple Discounts in Altru
A family of four walks up to the admissions desk with a membership card, a AAA card, and a coupon from the local paper. Can they use all three? The answer you want probably depends on the day: yes, if it’s a slow February afternoon and you want them to come back; no, if it
How to Print Membership Cards from Altru: Plastic, Paper, or Batch
Printing membership cards from Altru comes down to two decisions: what you print on (a plastic card printer, perforated paper card stock, or an outside print shop) and when you print (at the desk while the member waits, or in batches afterward). Altru supplies the member data either way. The real work is matching the
How to Track Altru Emails in Google Analytics with UTM Links
You send a member renewal email out of Altru, renewals pick up that week, and someone asks whether the email worked. Google Analytics shows a bump in “direct” traffic and nothing else. The email did its job, but nothing in the link told Analytics where the visitor came from. The fix is not complicated: tag
Can One Constituent Have Multiple Memberships in Altru?
A grandmother buys a family membership for her daughter’s household and also keeps her own dual membership. A board member holds a premium circle level and is also listed as an extra adult on a sibling’s household membership. A teacher has an individual membership and an educator membership through a separate program. Each of these
How to Set Up Round-Up Donations at Your Altru Gift Shop Register
A visitor buys a $17.42 tote and a magnet in the museum store, and the cashier asks, “Would you like to round up to $18 for the museum?” Plenty of guests will say yes. The amount is small, but it adds up over a season, and it is one of the easiest ways to get
Renewal Emails for Retired Membership Levels in Altru
Membership levels get retired all the time. A “Family Plus” tier gets folded into “Family,” a pandemic-era virtual level is dropped, a price restructure replaces three levels with two. The members who bought those old levels don’t disappear, though. They still have active memberships, and they still expire. When renewal season comes around, they are
How to Record Gifts From Married Couples in Altru
A check arrives signed by both spouses. A month later, one of them calls to ask why the thank-you letter only had her husband’s name on it. At year end, the couple asks for a single giving statement, and you find the gift split across two records with nothing linking them. None of this is
Mobile Check-In for Altru Events and Programs: What Works at the Door
The doors open at 6:00 for the member preview. By 6:05 there’s a line out to the parking lot, two staff members share one laptop at a folding table, and someone is scrolling a printed attendee list looking for “Smith, J.” Mobile check-in is supposed to prevent exactly this. Whether you can run it entirely
Member No-Shows for Timed Tickets in Altru: How to Free Up Capacity
Free member reservations are generous right up until the 10:30 entry slot shows “sold out” online, and a good share of those members never come through the door. Paying guests were turned away, the galleries were half empty, and nobody did anything wrong. The reservation just cost the member nothing to make and nothing to
