Blackbaud Altru
How to Add Marketing Survey Questions to Online Sales in Altru
“How did you hear about us?” is the easiest question to ask at the admissions desk and one of the hardest to get answered online. Staff can tap an answer while a visitor is at the window. Online buyers move through your ticket or membership form without anyone asking them anything. The marketing team then
Moving the Altru Marketing Survey After the Receipt Prints
The cashier takes a card, the payment clears, and before the receipt prints or the drawer opens, a marketing survey asks how the guest heard about you. The guest is holding out their hand for change. The cashier clicks through the survey as fast as possible, usually picking whatever answer is first in the list.
How to Make Altru Web Forms Multilingual: Options and Tradeoffs
A family visiting from across town lands on your ticket page, reads the event description in Spanish on your website, clicks “Buy tickets,” and suddenly everything is in English: the date picker, the quantity labels, the error messages, the terms they have to agree to. Some of them push through. Some of them close the
Can You Change Daily Sales Button Colors in Altru? Options That Work
Ask any cashier who has worked a register with forty identical gray buttons on it, and they’ll tell you why color matters. Adult General Admission sits next to Adult Member Guest, the Senior and Student buttons look the same, and the add-on for the special exhibit is somewhere on the second row. Color is the
How to See Altru Membership Status Snapshots Over Time
“How many active members did we have on June 30 last year?” sounds like a simple board-report question. In Altru it often isn’t. Membership status is a live value: it reflects where each membership stands today, not where it stood on a date in the past. Run the same query in six months and you
How to Audit Admin and Configuration Changes in Altru
Someone renamed a membership level last Tuesday. Now the renewal web form shows the wrong benefit text, a query that fed the board report returns zero rows, and nobody remembers touching anything. Questions like “who changed this, and when?” come up in every Altru database with more than one administrator, and the honest answer is
Counting Sales Orders in Altru Recognition Programs: Your Options
A longtime supporter books a private behind-the-scenes tour, buys a stack of gala tickets, and brings a school group every spring. Add it up and they’ve spent more with you than half your donor wall. Then you open their recognition level in Altru and they’re sitting at the bottom tier, or not in the program
Making an Existing Constituent a Vendor in Altru: What to Know
The local print shop that produces your exhibit signage is also a corporate member. The farm that sells you animal feed buys a table at the gala every year. Sooner or later, someone in merchandise or finance needs to set one of these organizations up as a vendor, opens Altru, and finds that the organization
How to Copy an Address to Household Members in Altru
A couple moves across town. One of them calls to update the membership mailing address, the desk updates that person’s constituent record, and the spouse’s record still shows the old street. Six weeks later the renewal letter goes to the wrong house, or two letters go out to two different addresses for the same family.
How to Keep Ticket and Merchandise Revenue Out of Altru Donor Status
A family buys four general admission tickets and a plush otter from the gift shop. A week later, someone in development pulls a list of donors for a year-end appeal, and that family is on it, right next to people who wrote real checks. Nobody on that list is wrong in Altru’s eyes. It’s just
