Doubleknot has served nonprofits for a long time, and it shows in the member experience: its digital passes tend to look like a PDF receipt rather than something a member wants to keep. Social Good Software issues a clean wallet pass on top of Blackbaud Altru. For members who live on their phones, that gap is the story.
Dated receipts vs a modern wallet pass
Doubleknot can produce a membership document, but the format feels closer to an emailed receipt than a credential. Social Good Software puts a proper pass in Apple or Google Wallet, tied to the Altru record and updated automatically, so the card looks current and stays current.
| Decision factor | Doubleknot | Social Good Software |
|---|---|---|
| Card format | Receipt-style document | Native Apple and Google Wallet pass |
| Updates on renewal | Manual or re-issued | Automatic from Altru |
| Gate validation | Limited | Native, against the live record |
| Relationship to Altru | Separate legacy system | Extends Altru as system of record |
| Best for | Orgs standardized on Doubleknot | Altru orgs wanting a modern card |
When Doubleknot is the right call
Doubleknot bundles registration, ticketing, and membership for nonprofits, and for an organization already standardized on it, that breadth can be convenient. If you are not on Altru and want a single legacy system, it remains an option worth weighing.
A pass members actually keep
Social Good Software issues the digital card into the phone wallet from the Altru transaction, so it looks modern, updates on renewal, and scans at the gate against the live record.
Why the format matters
A receipt gets buried in an inbox. A wallet pass sits next to boarding passes and loyalty cards, surfaces automatically at the gate, and updates itself. Both adoption and repeat visits improve when the card is somewhere members actually look.
Frequently asked questions
Is Social Good Software a Doubleknot alternative?
For membership cards and the Altru front door, yes. Doubleknot is a broader legacy suite, so the overlap is the member-facing experience.
Does the card update automatically?
Yes. It is issued from Altru and refreshes on renewal, no re-issue needed.
Do we have to leave Altru?
No. Altru stays the system of record; the card is issued from it.
