Altru How-Tos
How to Back Up Your Altru Website
Introduction Backing up your Altru website will help you recover from unplanned events that result in primary data loss or corruption. Backups are handy in restoring your website after an error occurs without losing any data. We highly recommend that you do a backup, especially if you are working on any online template and checkout
How to enable price types with Altru
In this guide: Learn enable price types with Altru in Altru with a short video walkthrough, then follow the written steps below so your team can repeat the process without hunting through menus. Social Good Software builds tools that sit alongside Blackbaud Altru so guest services, membership, and marketing teams spend less time on workarounds
How to create a membership note type
It is very useful to create a membership Note Type for your queries. You can utilize it for any queries like manual tagging, sending emails for batch orders, and sending emails for advance, daily, and online sales. Steps to create a membership Note Type 1: Go to your Altru account and click on Administration. 2:
eTicket sending and cache process
Before an eTicket email sends out to members/customers, it will first undergo an eTicket sending process in which meeting the requirement/s of every step is necessary. It is a repeating process but failing to satisfy each condition will disregard the eTicket email. eTicket Sending Process Frequently Asked Questions (FAQ) 1. If I manually resend an email,
How to create an unsubscribed attribute with Altru
Introduction To determine those individuals who unsubscribed, you just need to create an unsubscribed attribute with Altru. Do it once and it will be shared among all of your lists of members. Steps on how to create unsubscribed attribute with Altru: 1: Open ALTRU and click ADMINISTRATION. 2: Proceed to ATTRIBUTE CATEGORIES under Data 3:
How to create an attribute for a segment with Altru
Introduction If you have lists of constituents in Altru, you also need to create an attribute for that segment. Every list must have an attribute assigned to it. Attributes are useful when you send an email and you only want those individuals who belong to a particular group to receive your message. Things to consider
How to update phone number or address with Altru
In your web forms, you create all kinds of methods for your guests to purchase tickets, edit membership details, and so on; however, what if you have a change of address or phone number with your own company? You will need to go into Altru to update the phone number or address, which we will
How to generate Altru Ticket ID
In this guide, you will learn how to get the Altru Ticket ID to generate ticket numbers and attach PDFs to your emails. This process is exceptionally useful if you want to attach automatically generated tickets to emails using the Email Designer. Steps to generate Altru Ticket ID: On the left hand side, click on
How to add a banner
In this guide: Learn add a banner to Altru in Altru with a short video walkthrough, then follow the written steps below so your team can repeat the process without hunting through menus. Social Good Software builds tools that sit alongside Blackbaud Altru so guest services, membership, and marketing teams spend less time on workarounds
Altru Real-Time Data Updates with Social Good Software
Learn how the Altru real-time data updates work with Social Good Software. You will learn how we connect into Altru using the API and how the software application listens to data events from Altru. Once the data event happens each application will be notified and trigger an update accordingly for real-time data. My Calendars timestamp
