Why Removed Prospects Still Show Under the Old Manager in Altru
A major gifts officer leaves, or a portfolio gets rebalanced. You reassign their prospects, maybe end their prospect manager role, and move on. A week later the old fundraiser’s list still shows names that are supposed to belong to someone else, and the new fundraiser’s list looks short. Nobody did anything wrong. The record just
How to Sell Memberships on a Tablet or Self-Serve Kiosk with Altru
A family is in line at admissions doing the math: two adults, three kids, a second visit planned next month. A membership is the better deal, but the line is long and the cashier is busy. A tablet near the entrance where they could join on their own sounds like an obvious fix. With Altru,
How to Use QR Codes with Altru for Tickets, Memberships, and Entry
“Can we just put a QR code on it?” comes up at almost every museum, zoo, and garden. It might be about a sign at the ticket line, a postcard for a membership drive, or the card a member shows at the gate. In an Altru shop those are two different jobs, and keeping them
How to Track Tasks and Follow-Up Reminders in Altru
A school calls to book a field trip for 60 students and promises a deposit by Friday. A donor mentions at a member event that they’d like a call about naming a bench. A vendor needs final headcount for the gala two weeks out. Each of these is a small promise, and each one lives
Is BBCON Worth It for Altru Users? How to Decide
BBCON is Blackbaud’s annual user conference, and every year someone on an Altru team has to decide whether it’s worth the registration, the travel, and several days away from the building. The honest answer: it can be, but less automatically than it is for organizations running Blackbaud’s fundraising-first products. Whether it pays off for you
Altru Membership Renewals: Why Late Renewals Lose Months (and How to Fix It)
A member’s card expired in March. They come back in July and renew. In Altru, the new term often runs from the old expiration date, so their “one-year” membership expires next March. They paid for twelve months and got eight. That conversation usually ends up at the front desk. Most membership teams expect a renewal
How to Build Constituent-Only Queries in Altru (One Row per Person)
You ask Altru for “everyone who visited last spring” and get back a list with households, a local foundation, two school groups, and the same member showing up four times. What you wanted was simpler: one row per actual person. Getting that takes a few deliberate choices when you build the query. Each one is
Altru Membership Promotions: What They Do and Where They Fall Short
Marketing wants a spring offer: 20% off Family memberships, new members only, online only, through May. It’s a reasonable ask. Whether Altru’s membership promotions can do all of it, some of it, or none of it depends on how specific the offer is, and it’s much better to find that out in planning than after
How to Track Percent of Capacity for Timed Tickets in Altru
Timed entry changes what “a good day” means. Total attendance doesn’t tell you much anymore. What matters is whether the 10:00 slot sold out while the 2:30 slot sat at a third full, and whether that pattern holds every Saturday. Percent of capacity is the number that answers that, and Altru holds both halves of
Why Altru Membership Card Dates Don’t Match Membership Expiration
A member hands over a card at admissions that says it expired last month. Staff look the person up in Altru and the membership is active through next spring. Which one is right? Almost always the membership. The card is a separate record that carries its own date, and that date doesn’t automatically move when
How to Set Up Giving Circles and Contribution-Based Membership in Altru
A donor gives $2,500 in two gifts over the spring. By your board’s definition, that puts her in the Director’s Circle: invitations to the preview reception, her name on the donor wall, maybe free parking. The question is how Altru knows that. Altru’s membership model is built around dues. Someone buys a level at a
Removing or Adding a Resource After a Group Checks In to Altru
The school bus pulls in, the group is checked in, and then the teacher mentions that they’re skipping the planetarium show and no longer need the second classroom. Now the reservation in Altru says one thing and the day is going another. The planetarium seats are still held, the classroom still shows as booked, and
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