How to See Altru Membership Status Snapshots Over Time
“How many active members did we have on June 30 last year?” sounds like a simple board-report question. In Altru it often isn’t. Membership status is a live value: it reflects where each membership stands today, not where it stood on a date in the past. Run the same query in six months and you
How to Audit Admin and Configuration Changes in Altru
Someone renamed a membership level last Tuesday. Now the renewal web form shows the wrong benefit text, a query that fed the board report returns zero rows, and nobody remembers touching anything. Questions like “who changed this, and when?” come up in every Altru database with more than one administrator, and the honest answer is
Counting Sales Orders in Altru Recognition Programs: Your Options
A longtime supporter books a private behind-the-scenes tour, buys a stack of gala tickets, and brings a school group every spring. Add it up and they’ve spent more with you than half your donor wall. Then you open their recognition level in Altru and they’re sitting at the bottom tier, or not in the program
Making an Existing Constituent a Vendor in Altru: What to Know
The local print shop that produces your exhibit signage is also a corporate member. The farm that sells you animal feed buys a table at the gala every year. Sooner or later, someone in merchandise or finance needs to set one of these organizations up as a vendor, opens Altru, and finds that the organization
How to Copy an Address to Household Members in Altru
A couple moves across town. One of them calls to update the membership mailing address, the desk updates that person’s constituent record, and the spouse’s record still shows the old street. Six weeks later the renewal letter goes to the wrong house, or two letters go out to two different addresses for the same family.
How to Keep Ticket and Merchandise Revenue Out of Altru Donor Status
A family buys four general admission tickets and a plush otter from the gift shop. A week later, someone in development pulls a list of donors for a year-end appeal, and that family is on it, right next to people who wrote real checks. Nobody on that list is wrong in Altru’s eyes. It’s just
How to Scan Membership Cards for Event Check-In with Altru
Members’ night is the event where you most want a clean headcount, and it’s often the one where staff end up with a clipboard and a printed member list. Scanning the barcode on a membership card should take care of it. Whether it actually does depends less on the scanner and more on how the
How to Print the Altru Organization Calendar Without Screenshots
The morning huddle needs a sheet of paper: which programs run today, which rooms are booked, which school groups arrive at 10:15. The calendar in Altru has all of that, but getting it onto paper in a readable form is harder than it should be. Plenty of administrators end up taking screenshots and pasting them
Keeping Promotions and Add-Ons on Altru Membership Auto-Renewals
A member joins during your spring sale at $10 off, adds a parking pass, and opts into automatic renewal. Twelve months later the card is charged again, but the renewal lands at full price with no parking pass. The member notices the higher charge, or the missing benefit at the gate, and calls to ask
How to Organize a Long Discount List in Altru
Discount lists in Altru tend to grow one reasonable decision at a time. A reciprocal partner here, a teacher appreciation weekend there, a one-off promo code for a radio sponsor, three versions of “Military” because nobody could find the first one. A few years in, the list your cashiers scroll through is long, inconsistently named,
How to Set or Remove the Online Ticket Purchase Limit in Altru
Online ticket limits tend to get attention twice. The first time is when someone buys 40 tickets to a sold-out evening program and resells them. The second is a few months later, when a teacher trying to book a class of 28 gets an error and calls to ask why the website won’t take her
Altru Global Change Gaps: What’s Missing and How to Work Around It
Sooner or later every Altru administrator hits the same wall. You’ve built a query that finds exactly the 1,400 records you need to change, you go looking for a global change that will update them all at once, and it isn’t there. What follows is usually an afternoon of clicking through constituent records one at
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