Fixing Altru Addressee and Salutation Defaults for Female Spouses
A donor named Margaret gives $500, lists her husband as her spouse, and gets a thank-you letter addressed to “Mr. and Mrs. Robert Hale.” She was the one who gave. That letter will probably get a polite phone call, and depending on the donor, a less polite one. Altru doesn’t decide who should come first
How to Search for Members by Membership ID in Altru at the Desk
A member walks up to the admissions desk, forgot their card, and reads a number off an old renewal email. The cashier types it into Altru’s search and gets nothing. Then they try the last name, which turns up six households with the same surname. The line backs up while staff scroll through addresses. Searching
How to Change the Subject Line of the Altru E-Ticket Email
The e-ticket email is often the only message a visitor reads closely before they arrive. They search their inbox for it in the parking lot, forward it to a spouse, and pull it up at the gate. So when its subject line is generic, or doesn’t name your organization the way guests know you, it’s
How to Limit a Discount to Certain Days in Altru
“Half-price admission on Tuesdays.” “Ten percent off the summer camp, but only for the Wednesday sessions.” “Senior discount, weekdays only.” These offers are easy to write on a flyer and surprisingly awkward to enforce in Altru, because the discount setup and the calendar don’t talk to each other the way you might expect. This guide
How to Color Code Group Reservations on the Altru Calendar
Your group sales coordinator opens the calendar on Monday morning and sees thirty reservations for the week. Some are school field trips that need a docent at 9:30. Some are senior bus tours that only need a lunch table. One is a scout overnight. In the calendar view, they all look about the same, and
How to Add County to Constituent Addresses in Altru
County comes up the moment someone outside the membership office needs a number. A county arts council grant asks how many visitors came from inside the county. A state tourism report wants visitor origin by region. A board member wants to know whether your free-admission program actually reaches the neighboring county it was designed for.
How to Filter the Altru Program Calendar (and What to Do When You Can’t)
Altru’s program calendar is fine when you run a handful of programs. Add school field trips, camps, timed general admission, member-only previews, and private tours, and the calendar fills up fast. The question staff ask is always the same: “Can I see just the things I care about?” The short version is that Altru doesn’t
How to Undo a Group Check-In in Altru (and What to Do If You Can’t)
A school bus pulls in, the coordinator says “we’re the 10:30 group,” and a staff member checks in the reservation. Ten minutes later it turns out the real 10:30 group is still on the highway, and the bus at the curb belongs to a different school. Now the wrong reservation shows as arrived, and someone
How to Keep a Forfeited Group Tour Deposit in Altru Instead of Refunding
A school group books a spring field trip, pays a non-refundable deposit, and cancels three weeks out. Your policy says you keep the deposit. Altru’s group sales cancellation, though, is built around giving money back, so the person handling it is left wondering how to cancel the visit without sending a refund. Altru doesn’t give
Adding Event Start and End Times to Altru Group Sales Contracts
A school calls the morning of their field trip asking what time the planetarium show starts. The coordinator pulls up the signed contract and finds the program name and the date, but no time. The time was in someone’s email, or on a sticky note, or nowhere at all. If your group contracts don’t show
How to Control Receipt Reprints in Altru: Permissions, Limits, Process
A reprinted receipt is usually harmless. A guest lost theirs, a member wants proof of a donation for their taxes, the printer jammed halfway through. The trouble starts when a reprint looks exactly like the original and anyone at the register can produce as many as they like. Then a receipt becomes something that can
How to Show Name Suffixes in Altru (Jr., Sr., III) Where Staff Need Them
Robert Allen Sr. and Robert Allen Jr. live at the same address, both carry memberships, and both show up in a household lookup as “Robert Allen.” Your volunteer at the member desk picks one, checks him in, and the visit history now belongs to the wrong person. Nobody did anything careless. The suffix was on
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