Here is a practical way to handle Separate Tickets for Members vs. Non Members using Scheduled and Pre-registered programs so Altru stays the system of record and your team spends less time cleaning up after the fact.
Guests do not care which screen owns the truth. They care that the confirmation, the door, and Altru all tell the same story.
Walk through these steps with the people who actually work the line or the inbox.
Why quiet-week fixes fail on busy days
Static calendars drift. Guests book sessions that were never truly open, then need rebooks and refunds.
The public calendar must not outsell Altru inventory. Use Altru as capacity truth and connect public schedule modules to live availability.
What to set up before the next peak
For Separate Tickets for Members vs. Non Members using Scheduled and Pre-registered programs, use this order:
- Choose Altru as the capacity source of truth for timed programs.
- Remove static pages that can show sold-out sessions as open.
- Connect the public calendar/booking layer to live inventory.
- Assign a single owner for program time changes across web and Altru.
- Verify same-day cancellation communication for already-sold orders.
What Altru will not invent for you
Marketing can still design rich exhibit pages. the booking module must be live.
Simple measures for the next thirty days
- Rebooks from schedule errors
- Sold-out-shown-as-open incidents
- Time to publish a program change
Track a quiet week and a peak week. If those numbers do not move, the design is still incomplete.
How Calendar Builder can support this
Calendar Builder helps publish timed programs and calendars connected to Altru so schedule and capacity stay honest. If this bottleneck already burns staff time or guest experience, look at Calendar Builder. Altru stays the system of record.
FAQ
What should we do first about Separate Tickets for Members vs. Non Members using Scheduled and Pre-registered programs?
The public calendar must not outsell Altru inventory. Use Altru as capacity truth and connect public schedule modules to live availability.
How fast should a canceled session disappear publicly?
Immediately from purchase paths. communicate same-day to sold orders.
Who owns schedule changes?
One role with authority across marketing site and Altru program setup.
Can multiple calendars exist?
Yes, but only one inventory authority.
What about free drop-in programs?
Still publish clear capacity or “until full” rules so door staff are not surprised.
How are members handled on timed calendars?
State member rules on the booking path, not only in a PDF handbook.
Next steps
Document the approved path for Separate Tickets for Members vs. Non Members using Scheduled and Pre-registered programs on one page. Share it with guest services and membership before the next free day or campaign send.
If you want an Altru-connected setup for this workflow, see Calendar Builder or book a walkthrough with your real configuration.
About Social Good Software: Tools for cultural organizations on Blackbaud Altru. Calendars, checkouts, membership, digital cards, scanning, email automation, and data quality. Built to save staff time and improve guest experience without replacing Altru.
